Front Desk Supervisor

$24 - $28 per hour

Naval District Washington (NDW) (NAF)

Summary

This position manages the daily front desk operations, reservations, and group reservations for our Unaccompanied Housing Operations servicing the finest Navy in the world.

Summary

This position manages the daily front desk operations, reservations, and group reservations for our Unaccompanied Housing Operations servicing the finest Navy in the world.

Overview

Accepting applications

Location
2 vacancies in the following location:

Bethesda, MD

No matching locations found.

Work site options

Telework eligible
No

Remote job
No

Relocation expenses reimbursed

No

Salary

$24 - $28 per hour

Pay scale & grade

NF 3

Promotion potential

None

Pay scale and grade determines the salary of the job.

Work schedule
Full-time - This position may work nights, weekends, and holidays.

Travel Required
Not required

Appointment type
Permanent

Occupations and job series

Supervisory status
Yes

Federal service type
This job is in the Competitive Service

Represented by a union
No

Drug test
No

Security clearance
Other

Position sensitivity and risk

Jobs require a
and some require a
. The type depends on the job.

Background check type

Financial disclosure required
No

Some jobs require
to identify conflicts of interests.

Announcement number
26-13068819

Control number
885344500

This job is open to

Clarification from the agency

This position is open to candidates internal to the Unaccompanied Housing Program at NSA Bethesda.

Duties

Ensures security measures are maintained at all times
Ensures guest privacy is maintained at all times
Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provides information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
The function of the position is to supervise front desk operations and reservations and room assignments to maximize occupancy.
The incumbent trains, instructs, and supervises personnel assigned to the Front Desk both in a formal training setting and on the job training.
Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations, approves leave requests, and recommends performance awards.
Reviews reports from the Night Audit concerning occupancy, vacancy, call accounting system and other related areas. This includes statistical analysis, reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue.
Resolves administrative problems, routine operational issues, and complaints related to front desk operations. Provides recommended solutions and draft procedures for review and implementation to higher management.

Requirements

Conditions of employment

Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
Must pass all applicable records and background check. Must have lived in the United States of America for the last three years.
This position is considered Essential Personnel.
Must have a valid driver's license.
Must be able to obtain a Certified Hospitality Supervisor certification within six months of hire.

Qualifications

One or more years of supervisory experience.
Two or more years of hospitality experience specifically dealing with reservation systems, face-to-face interactions with customers, use of digital communication processes to address customer questions, concerns, issues, and interaction with diverse people.

Education

No positive education requirement

Additional information

Salary is dependent on experience and/or education.

Some positions have special requirements.Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.

Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and complete the and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Acceptance or declination of a regular full or part-time non-appropriated or appropriated fund position ends your ability to claim this preference.

For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31,1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at .

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

The following documents are required at the time of application:

Resume
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on September 25, 2026 , to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.Additional information on how to complete the online application process and submit your online application may be found on the

To verify or check the status of your application, log into your . Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit:

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor.

This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to View email address on click.appcast.io to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis. Agency contact information

NDW NAF HR

Address

NSA Bethesda

47402 Buse Rd

Bldg 467

Patuxent River, MD 20670

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application.

Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement.

Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.