Account Manager

Job Full Description

Express Employment Professionals/Specialized Recruiting Group has partnered with a respected, locally-owned distributor on the southside of Indianapolis that is looking for a full-time Account Manager


Job Summary:


The Account Manager is responsible for building and maintaining strong business relationships with customers by providing prompt, accurate, and solution-oriented service. This role supports the Sales Team and Quoting Specialist by managing customer accounts, processing orders, and resolving inquiries. The Account Manager ensures customer satisfaction through effective communication, attention to detail, and a deep understanding of company products and processes. This position may also involve mentoring junior team members and assisting management in meeting performance goals.


Responsibilities:

• Serve as the primary point of contact for customer accounts
• Process customer orders and maintain accurate records using the company's ERP system (Prophet 21)
• Respond to customer inquiries regarding order status, tracking, pricing, and delivery timelines
• Provide administrative support to the Sales Team and coordinate with the Quoting Specialist for custom items and special pricing
• Maintain customer files and ensure all information is accurately entered into the system
• Resolve customer complaints via phone, email, mail, or social media
• Verify account information and assist with account updates, cancellations, or upgrades
• Prepare and distribute customer activity reports
• Organize workflow to meet customer timeframes and service expectations
• Participate in product training to maintain up-to-date knowledge of offerings
• Mentor junior team members and contribute to team development
• Collaborate with internal departments to ensure seamless service delivery
• Perform other duties as assigned

Requirements:

• High School Diploma or Equivalent required
• 3-5 years experience in account management or customer service, preferably in an industrial setting
• Some leadership or mentoring experience preferred
• Strong attention to detail
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Experience with ERP systems (Prophet 21 preferred)
• Knowledge of inventory control
• Ability to work independently and as part of a team
• Comfortable in a fast-paced, customer-focused environment
• Must pass a 5-panel drug screening

Schedule: Full-time, Monday - Friday from either 7am-4pm OR 8am-5pm with 1hr lunch


Pay & Benefits:

• $24-$25/hr
• Evaluation Hire
• Benefits upon hire:
  • Medical, vision, dental insurance
  • Life insurance at no cost
  • 401k
  • PTO

How to apply: Email your resume to or call View phone number on click.appcast.io Monday-Friday between 8am-5pm.


Visit our office in person: 201 S. Emerson Ave., Suite 110 Greenwood, IN 46143 SE Corner of Main St. & Emerson - ½ mile off I-65S at the Greenwood exit 99. Next door to Starbucks.

About Express Employment Professionals:
Express Employment Professionals is proud to serve as the South Side's premier Human Resource Center, connecting talented professionals with top employers throughout Indianapolis and the surrounding communities. Our Certified Professional Staffing Team specializes in Contract and Direct Hire placements across Office Services, Engineering, Accounting and Finance, and Skilled Manufacturing. We proudly serve the Southside of Indianapolis, Greenwood, Franklin, Shelbyville, and the surrounding south-central counties. As a Human Resource Solutions company, we are hired directly by businesses to find the best candidates for their roles-at no cost to job seekers.

Indianapolis South, IN
2247
201 S Emerson Avenue
Suite 110
Greenwood, IN 46143