Senior Program Manager

Role Description

The Senior Program Manager will facilitate and lead strategic initiatives for large multi-faceted projects which may be customer/division specific or company-wide. Provides management and guidance to multi-functional project teams and/or other Project or Program Managers. Manages and enhances customer relationships. Provides full accountability for project budgets, schedules, project management, and performance requirements for enterprise level projects.

Essential Duties and Responsibilities

• Ensures all program requirements and/or objectives are correctly gathered, understood and properly translated for execution.
• Builds teams to address the project goals and objectives for multiple and/or enterprise-level projects.
• Collaborates with customer (internal or external) from requirements gathering through product acceptance stages.
• Aligns the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project.
• Reviews project schedules with functional project managers and project coordinators assigned to projects.
• Provides guidance and motivation to project teams to successfully achieve project goal and corporate initiatives.
• Communicates project objectives in terms of overall strategic business objectives.
• Serves as interface with customers, vendors, stakeholders and project sponsor(s).
• Devises creative solutions to critical customer and user needs.
• Manages development of project plans with focus on achievement of project goals and corporate initiatives, including project-specific Key Performance Indicators (KPI’s) or metrics.
• Monitors projects' Key Performance Indicators (KPI) and manages the work within scope, quality, time and cost constraints.
• Obtains and summarizes current project information and milestone status versus project performance baseline.
• Drives project/program tasks to completion in accordance with the project schedule.
• Coordinates the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks.
• Manages resource capacity and time tracking allocated to enterprise-level project.
• Performs Financial Management and analysis of costs for enterprise-level projects and programs including Capital Expenditures Requests (CER’s) travel, training, resources allocation and other project related costs.
• Forecasts project budget and labor needs for current and future site needs.
• Remains accountable for overall program success - including cost, schedule, quality, and scope management.
• Holds team accountable for individual and team results.
• Balances the cost, schedule and time-frames against the enterprise level project requirements.
• Reports project status, issues and implemented solutions as well as evaluations and assessments of the results.
• Provides leaders with updates, including greatest opportunities for improvement.
• Recognizes potential problem areas against the plan and identify and implement alternative solutions.
• Identifies best cost solutions to reduce cost by streamlining processes and systems.
• Provides key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required).
• Participates in the exchange of ideas and information within the department and with other Jabil facilities to ensure best practices are shared throughout the company.
• Drives continuous improvement through trend reporting analysis and metrics management.
• Demonstrates a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
• Coaches others through difficult decision making situations.
• Designs and facilitates training related to implementation of enterprise initiatives.
• Engages and collaborates with customers within Jabil to obtain greater understanding of customer needs.
• Drives relevant, concise and effective communication through a variety of mediums.
• Designs clear and consistent messages for a variety of diverse audiences, ensuring relevance and effectiveness of delivery.
• Works closely with communications, stakeholders, and management to stay informed of important company information to evaluate and measure program effectiveness and impact on the business.
• Complies with and follows all procedures within the company security policy.
• Leads teams across different regions and time zones.
• Travels to different regions depending on program requirements.
• Identifies and understand interdependencies across multiple sites and functional areas.
• May perform other duties and responsibilities as assigned.

Qualifications

• Project Management Professional (PMP) certification or equivalent required.
• Must be adept at navigating the diversified landscape with respect to country cultures, company divisions and internal hierarchies.
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
• Proficiency in use of project management software (Microsoft Project, Celoxis, Smartsheets, etc) is required.

Requirements

• Bachelor’s degree required, Masters Degree Preferred.
• Minimum of 8 years work-related experience required in project management or related discipline.
• Minimum of 8 years work-related experience in regulated industries.

Benefits

• Medical, dental, and vision insurance plans.
• Paid time off accruing at a rate of 3.07 hours during your first year of employment.
• 4 weeks of paid parental leave.
• 11 company-paid holidays (9 fixed holidays and 2 optional floating holidays), subject to change yearly.
• 401(k) retirement plan.
• Employee stock purchase plan.