Executive Assistant

Executive Assistant OpportunityAre you a proactive, highly organized professional who enjoys making an impact behind the scenes? MassMutual is seeking an Executive Assistant to serve as a trusted partner to the Head of Customer Care Centers and the Head of Inforce Services. In this highly visible role, you'll support two senior leaders, helping them stay focused on strategic priorities while ensuring day-to-day operations run smoothly. You'll be a key member of both leadership teams, building relationships across the organization, solving problems, and contributing to a positive employee experience. If you thrive in a fast-paced environment, enjoy managing competing priorities, and take pride in creating order from complexity, we'd love to hear from you.Customer Care Centers and Inforce Services play a critical role in delivering exceptional experiences to MassMutual customers, policyholders, and advisors. We are a collaborative, high-performing team that values accountability, teamwork, innovation, and employee engagement. We support one another, celebrate successes, and create an environment where employees feel empowered to do their best work.As Executive Assistant, you'll be a trusted partner responsible for helping leaders and teams operate efficiently and effectively. You'll manage priorities, coordinate key activities, support organizational initiatives, and help foster a connected and engaging culture.Key Responsibilities include but not limited to:Manage complex executive calendars and proactively resolve scheduling conflictsCoordinate travel, expenses, invoices, and vendor-related activitiesPlan leadership meetings, team events, offsites, and recognition programsCreate presentations, reports, communications, and Excel-based materialsAnticipate challenges and provide proactive solutions to support business operationsCoordinate onboarding, employee moves, transfers, and new hire supportPartner across teams on special projects and organizational initiativesBuild strong relationships with stakeholders across all levels of the organizationHelp create a positive, inclusive, and engaging employee experienceThe Minimum QualificationsHigh school diploma or equivalent4+ years of experience providing administrative support to senior leaders, executives, or leadership teams, or equivalent experience supporting complex business operations3+ years of experience managing complex calendars, scheduling meetings, and coordinating across multiple stakeholdersThe Ideal QualificationsAssociate's or Bachelor's degree5+ years of experience in an executive administrative role1+ year of experience working in the financial services industryCollaborative approach, with the ability to perform routine administrative support proactively and provide assistance as urgent situations or ad hoc needs ariseHigh level of attention to detailHigh level of organizational skillsExperience preparing professional communications, presentations, reports, and meeting materials for leadership audiencesExperience coordinating travel arrangements, processing expenses, and supporting executive operationsProficiency with Microsoft Outlook, Word, PowerPoint, Teams, and Excel in a professional environmentDemonstrated ability to handle sensitive and confidential information with discretion and professionalismDemonstrated ability to manage multiple competing priorities, work independently, and adapt in a fast-paced environmentStrong ability to prioritizeStrong ability to work autonomously in a collaborative environmentAbility to make reasonable discretionary decisionsWhat You Can Expect at MassMutualClear areas of ownership and accountability, with work that connects directly to company and customer outcomesA collaborative environment where perspectives are welcomedAccess to learning, development, and internal networks that support continuous growth and skill-building over timeEmployee-led communities and forums that foster connection, learning, and inclusion across the organizationA culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindsetSalary Range: $73,000-$92,000At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.