Product Support Coordinator A

Product Support Specialist

With general guidance in a team environment, responsible for performing a variety of product support duties of moderate scope and complexity while following and assisting in the development of procedures and processes in one or more of the following functions: raw stock, parts identification, shipping, receiving, stockroom, clean operations, etc.

Responsibilities:

• Raw Stock: Receive incoming raw stock and verify material against documentation for identification and accuracy of quantity. Load and unload trucks and move raw material to the proper location. Identify and code raw material and operate saw to cut stock to dimensional specifications. Perform minor repair of equipment. Report critical shortages and/or problems to appropriate organizations. Issue jobs per schedule and update shop floor, MRP and other systems.
• Parts Identification: Identify parts using the proper identification methods and equipment indicated by the traveller and/or blueprint. Client out exact dimensions and locations on the parts for identification markings.
• Shipping: Prepare parts and/or materials to assure safe handling for shipment including the completion of the necessary paperwork and shipping records. Prepare packaging per specifications for shipment including computer input for necessary labels, forms and shipping records. Interpret shipping instructions as referenced on company documents or customer specifications or standards related to preservation and packing. Prepare stencils and mark shipments in a legible manner. Prepare air bills, bills of lading and sales order forms for the carrier and company records. Contact carriers for dispatching shipments, establishing rates or tracing follow-up information.
• Receiving: Receive shipments at receiving dock and forward materials to the appropriate team. Weigh or count incoming/outbound parts or materials. Perform data input to update system records and verify all documents for completeness and accuracy.
• Stockroom: Receive material, check and identify parts by type or part number. Prepare parts for storage and place stock in proper location as directed. Select parts from stock to fill orders according to parts lists. Perform cycle inventory count. Maintain, update and access necessary records utilizing a computer. If applicable, execute some advanced Automated Storage & Retrieval System (ASRS) functions such as add requisition, release requisition, edit, fill shortage and delete requisition.
• Clean Operations: Using various cleaning and degreasing methods, clean and remove oil and contamination from parts and equipment according to proper procedures and specifications. Assist in maintaining cleaning solutions in the equipment. Oil parts to prevent rust and corrosion. Observe all safety rules and regulations and maintain work area in a neat and orderly condition. Perform other related responsibilities.

Job Requirements:

High School Diploma OR GED required (will be verified) Two years related product support experience or demonstrated ability to perform described position responsibilities. May be required to operate moving equipment and saw equipment and meet OSHA safety qualifications. May require forklift operator certificate. Good knowledge of computer terminal operations. Must demonstrate manual dexterity. Ability to perform basic mathematical calculations. Ability to read and understand related forms and specifications. May be required to lift up to 50 pounds. Must demonstrate effective verbal, written and interpersonal communication skills. Ability to work effectively with others and be a participative team player.