Office Assistant

Job Description

Job Description

Office Assistants at The Learning Experience are responsible for the operational performance of the center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities:
BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

• Give customers tours and introduce the facility.
• Make sure the paperwork are in compliance.
• Assist teachers with their needs.
• Answer the phone and communicate with the parents.
• Enter data through the company-built system. 
• In partnership with the Center Director and assistant director, conducts team meetings to communicate important information and set a direction

CUSTOMER ENGAGEMENT

• Executes marketing brand campaigns within the center and implements local marketing activities.
• Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)
• Effectively uses social media channels for parent engagement and retention
• Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
• Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
• Has a strong understanding of the childcare offerings within the community
• Maintains the lead tracking portal and customer database
• Coordinates the registration process and maintains customer and employee information in center systems
• Responsible for communications to families (i.e. billing, newsletters)
• Plans and manages budget for “parent pleasers”

Qualifications:

• 3+ years’ experience in retail/store management - cross-industry experience is welcome 
• Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
• Ability to leverage data to understand the business and make decisions