Clinical Support Specialist

Clinical Support Specialist

Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members.

We're hiring a Clinical Support Specialist to join our team! This full-time position is an impactful role that directly influences the lives of underserved, vulnerable, and at-risk populations. We are seeking candidates who leverage their clinical knowledge and critical thinking skills to triage effectively, delegate tasks, identify risks, and close gaps in care. Your responsibilities will include contacting individuals with out-of-range vital signs or device readings, assessing their immediate health needs, reminding them of available resources, and documenting all interactions. As a Remote Clinical Support Specialist, you will receive real-time data through remote patient monitoring devices and be fully supported by our online platform, ensuring the highest adherence to care plans. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for companywide events and meetings.

Key Responsibilities

• Immediate Outreach: Contact members promptly regarding out-of-range vital signs or device readings.
• Mobile Care Management: Assist members with the use of mobile care management devices.
• Risk Identification: Communicate with members to identify risks and educate them on recommended device ranges.
• Health Education: Educate members about concerning symptoms and options for outreach, including when to refer to the ER or alternatives.
• Resource Maximization: Maximize members' access to available resources for optimal care.
• Team Collaboration: Assist health coaches, customer service, and tech support teams as needed and collaborate with the entire care team to support members effectively.

Required Qualifications

• Current and active RN license.
• Minimum of 1-3 years of experience in a critical care setting.
• Understand chronic disease management and progression (e.g., Diabetes, Hypertension, Congestive Heart Failure, Asthma, COPD, Weight Management, Mental/Behavioral Health).
• Proficient with technology and web-based applications.
• Proven ability to work effectively in a remote setting, demonstrating strong communication and collaboration skills.
• Demonstrate effective communication skills with compassion and empathy.

Additional Preferred Skills

• Previous experience in an emergency room setting.
• Experience working with diverse populations.
• Understanding of Medicaid and/or Medicare.
• Experience with telephonic patient outreach.
• Familiarity with Motivational Interviewing techniques.
• Experience in care coordination or case management roles.
• Experience with HEDIS and/or NCQA standards.
• Fluency in Spanish preferred, but not required.

Location Preference: While this role is remote, candidates based in Florida, Illinois, and Kentucky will receive priority consideration.

Vheda Health Benefits

At Vheda, we care about your health, your family and your future and strive to have our benefits reflect that. This includes:

• Competitive salary: Up to $70,000 per year
• Comprehensive health insurance including medical, dental, vision, LTD, STD and life insurance
• 401(k)
• Unlimited paid time off
• 12 paid company holidays
• Engaging team events

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.