IT Support Specialist II

Job Summary This is an in office role in Laurel, MD. Solar Energy World—a wholly owned subsidiary of Comcast Corporation—is one of the region’s top‑rated, award‑winning residential solar installation companies serving Maryland, Virginia, Delaware, Pennsylvania, New Jersey, Florida, and Washington D.C. since 2009. Responsibilities Implementing hardware and software installations for end‑user equipment following established IT support procedures and supervisor guidance. Supporting desktop, laptop, telephone and printer maintenance activities according to documented technical specifications and troubleshooting protocols. Conducting basic network troubleshooting and connectivity testing while escalating complex issues to senior technical staff. Participating in equipment moves and reinstallations while following proper handling procedures and coordinating with facilities teams. Contributing to network backup processes and disaster recovery procedures under the supervision of senior IT support staff. Maintaining data security protocols and access controls according to established information security guidelines and supervisor direction. Documenting technical issues and resolutions in the service desk system while following standard knowledge management procedures. Delivering basic end‑user training on hardware and software operations according to approved training materials and supervisor guidance. Responding to service desk tickets within defined response times while prioritizing requests based on established guidelines. Supporting after‑hours maintenance activities and emergency response procedures according to defined IT support schedules. Maintaining regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedules and overtime as necessary. Other duties and responsibilities as assigned. Employees at All Levels Are Expected To Understand our Operating Principles and use them as guidelines for how you do your job. Own the customer experience, think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences. Win as a team by working together and being open to new ideas, and be an active part of the Net Promoter System. Drive results and growth, support a culture of inclusion, and do what’s right for each other, our customers, investors and our communities. Skills Customer Experience (CX) Technical Issues Technical Support Troubleshooting Compensation Primary Location Pay Range: $21.94 - $32.91. Comcast intends to offer the selected candidate base pay within this range, dependent on job‑related, non‑discriminatory factors such as experience. Education and Work Experience High School Diploma / GED Relevant Work Experience: 2-5 Years EEO Statement Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. #J-18808-Ljbffr