Partner Support Representative

Exciting Opportunities at Maverick Payments! Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers! About Us: Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more. About the Position:Reporting to the VP of Business Development, the Partner Support Representative is a frontline agent/partner-service professional who enables the RM/BD team by delivering fast, accurate, and high-quality support for strategic agent partners. The role owns day-to-day servicing requests and issue resolution—coordinating across internal teams, maintaining accurate CRM/system records, and driving timely outcomes that protect the agent's experience and support revenue growth. Process agent partner servicing requests by accurately entering new applications, pending items, and updates into Company systems. Serve as the primary contact for incoming agent partner inquiries (phone/email), troubleshoot issues, and coordinate with internal and external stakeholders to drive resolution. Maintain and manage the Company’s CRM by documenting activity, capturing key details, and ensuring data quality for RM/BD visibility and follow-through. Communicate clearly and professionally with agent partners, setting expectations, providing status updates, and maintaining strong business etiquette across all interactions. Translate and relay essential technical and operational information to agent partners and internal teams (systems usage, promotions, application packaging) to ensure accurate execution and a consistent agent experience. Navigate multiple system interfaces to research account details, key information accurately, and complete tasks within required timelines. Perform additional responsibilities and support cross-functional initiatives as assigned. Qualifications: High School Diploma or equivalent 2–3 years of experience in payments operations and/or agent/partner support, partner relations, or customer service (preferred). Proficiency with Microsoft products including Microsoft Excel. Strong proficiency with Microsoft Office products, including Excel. Extensive TSYS/PPM/CBO/Fiserv knowledge. Strong analytical skills with the ability to review multiple data points, identify discrepancies, and confirm accuracy in a logical and systematic manner. Strong verbal and written communication skills; able to listen effectively, document accurately, and communicate facts clearly. Demonstrated ability to de-escalate and resolve conflict; makes sound decisions and solves problems in a fast-paced, high-accountability environment. Demonstrates integrity, discretion, and sound judgment, with an understanding of downstream impacts when making decisions and taking action. Ability to prioritize work, manage multiple requests, and meet deadlines while using resources efficiently. Collaborates effectively with teammates and cross-functional partners; shares updates, contributes to team goals, and supports continuous improvement. Ability to understand Maverick’s overall objectives, and to analyze experiences, information, processes and/or systems, in order identify areas where enhancements to existing process may be made to support, promote, and ensure alignment with the organization's overall objectives. Able to focus personal efforts on achieving results consistent with the organization's objectives. Other Duties as assigned. What We Offer: Competitive Salary, Bonuses and Incentives. Comprehensive employer sponsored health, vision, and dental insurance programs. Paid time off, Paid Sick and Paid Holidays. 401K plan with up to a 3% matching contribution. Commitment to Career Development and Advancement. Employee Recognition Programs Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Pay Range: $30-$37/HR Candidates who can report in-office at our Calabasas, CA location will be given preference however this position will consider remote work for candidates in the following states: AZ, CA (outside Los Angeles), CO, FL, GA, ID, IN, KS, KY MA, MD, ME, NE, NC, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications. Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.