Case Manager I

Case Manager I

RAC Club Hope - Gresham, OR 97080

Overview

Position Type Full Time Category Peer (PWS, CRM, PSS, etc)

Description

Rate of Pay: $26.52 an hour

Shift: Friday-Tuesday 11-7:30pm

Eligible Benefits:

• 11 Paid Holidays
• 5 Additional Paid Days: 3 Self-Care, 1 Birthday, 1 Personal Holiday
• Generous PTO policy and Sabbatical
• Employer Paid Medical, Life Insurance, Short Term Disability and Employee Assistance Program
• Voluntary Dental, Vision, FSA, Long Term Disability, Critical Illness, Accident Coverage, Hospital Indemnity and Pet Insurance
• 5% Retirement Match with no waiting period
• Annual bonus program
• Annual professional development allotment
• Mileage reimbursement at federal rate for work related travel
• Inclusive workplace culture
• Bilingual wage differential

Job Summary

This full-time Case Manager I is community facing and serves individuals across diverse identities, genders and cultural backgrounds. The Case Manager I supports participants in community integration, recovery skill development, and access to essential resources, while implementing individual service plan goals as directed by Case Manager II and the broader care team. The Case Manager I models recovery principles, upholds organizational ethics, and ensures participants have consistent support at all times.

Essential Job Duties and Responsibilities

• Deliver peer support services and case management to participants, dedicating at least 50% of scheduled time to direct client services, and ensuring all eligible services are accurately documented and successfully billed where applicable.
• Support participants from diverse cultural backgrounds by recognizing unique needs and assisting with access to services and resources that align with their priorities and preferences.
• Implement individual service plan goals as directed by Case Manager II and the broader care team.
• Promote community integration by supporting participants in building support networks and introduction to multiple models of recovery.
• Assist participants in developing recovery skills, coping strategies, and independent living abilities through a strengths-based, harm-reduction approach.
• Provide encouragement, mentorship, and accountability grounded in lived experience and recovery principles, using trauma-informed motivational interviewing techniques.
• Provide transportation assistance for community appointments and activities.
• Assess participant needs and connect them with appropriate resources to support recovery and stability.
• Facilitate classes and skill-building groups that promote personal growth.
• Collaborate with community partners to ensure comprehensive care coordination and alignment of services with participant goals.
• Complete documentation of services, progress notes, and client interactions in accordance with organizational standards within 24 hours, not to exceed 72 hours.
• Uphold organizational and credentialing ethics, including professional boundaries, confidentiality, and trauma-informed communication standards.
• Respond to participant crises with a trauma-informed approach, utilizing de-escalation strategies, administering Narcan in overdose situations, and activating emergency and supervisory support in accordance with BTC procedures.
• Administer and document intake and random urinalysis screenings in accordance with program standards.
• Participate in regular supervision, team meetings, and training as assigned.
• Adhere to organizational policies and procedures, confidentiality regulations, and all applicable federal and state behavioral health standards.

Experience, Knowledge, Skills and Abilities

The following are the minimum levels required to successfully perform the Essential Job Duties and Responsibilities.

• Peer Wellness Specialist (PWS) certification, required within 90 days of hire
• Self-identifies as a peer in accordance with OAR requirements, with lived experience in mental health, addiction, gambling, or related challenges relevant to the population served, required
• Minimum 1 year of continuous sobriety, required and maintained, for those identifying with addiction-related lived experience
• State ORCHARDS BCU background check clearance, required
• Valid driver's license, personal vehicle with active registration and liability insurance and acceptable driving record in accordance with Bridge's to Change's auto liability policy requirements, required
• Demonstrated competency in supporting participants from diverse genders and communities, including understanding how social determinants, systemic inequities, and cultural factors influence engagement, safety needs, and recovery goals
• Prior professional peer support experience, strongly preferred
• Computer literate; functional ability with Microsoft programs and electronic health record systems, required
• GED/High School Diploma, preferred
• Demonstrated ability to establish and maintain clear professional boundaries while holding participants and staff accountable with compassion and consistency
• Strong communication, trauma-informed engagement, and conflict resolution skills, with the ability to navigate emotionally charged or complex situations
• Experience with crisis prevention, de-escalation, and intervention strategies in behavioral health or related settings
• Ability to remain calm, regulated, and exercise sound judgment in high-stress or crisis situations
• Ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to detail and participant safety
• Ability to maintain high professional standards in interactions with participants, staff, and community partners
• Demonstrated success working effectively in diverse, collaborative team environments, with strong skills in promoting inclusion and cultural responsiveness
• Experience collaborating with community partners to identify service or system gaps and build partnerships that improve participant outcomes

Working Conditions

Environment and Physical Requirements: This position is based in an office environment; however, the position frequently visits field locations including residential homes, courtrooms, recovery centers and other indoor and outdoor locations. Those locations are subject to a variety of environmental weather conditions including rain, snow, wind, and dust. The position frequently requires daily travel by car. This position interacts constantly with staff, visitors, program participants, government agencies, and others. The role may involve exposure to substances such as alcohol, drugs, drug paraphernalia, and biohazards (including bodily fluids) in the course of routine duties. Appropriate precautions, PPE, and training are provided in accordance with BTC policy and OSHA standards. The position stands, walks, bends, lifts, and moves intermittently during working hours. The incumbent must be able to lift, push, pull and move files, supplies and equipment in excess of 50 pounds.

Emotional and Cognitive Demands: Work in behavioral health settings involves regular exposure to individuals experiencing emotional distress, crisis and/or unpredictable behavior. Staff may encounter verbally escalated interactions, trauma-related content, and situations requiring rapid assessment, sound judgment, and effective de-escalation skills. The role requires sustained emotional regulation, the ability to maintain professional boundaries, and resilience when supporting participants with complex behavioral health, substance use, and psychosocial needs. Crisis situations may occur with little warning and require immediate attention, adherence to safety protocols, and clear communication with team members.

Position Type and Expected Hours of Work: This is a full-time, non-exempt hourly position. While standard operating hours are typically Monday through Friday, employees in this role are generally assigned a 40-hour schedule that falls outside of these hours, often including swing shifts and weekend coverage based on program needs. Additional evening, weekend, or holiday hours may be required to support program operations.

Other Duties and Responsibilities: This job description is a summary of the essential duties and responsibilities for this job, and it does not necessarily represent an all-inclusive list of duties, responsibilities, tasks or procedures. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments. Nothing in this description restricts Bridges' right to assign or reassign duties at any time.

Accommodation Statement: Essential job duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform the job successfully, an incumbent or applicant must possess the experience, knowledge, skills, and abilities to perform each essential duty and responsibility proficiently. If you require an accommodation in order to perform the essential duties and responsibilities of this job, please contact the Bridges to Change Human Resources Department.

Bridges to Change is an Equal Opportunity Employer