Early Customer Account Representative - November Class

Job Description

Job Description

Early Customer Account Representative

Location: Alpharetta, GA
Schedule: 100% Onsite (No Remote Opportunities)
Pay Rate: $19.50 - $21.50/hour
Assignment Type: Long-Term Contract

Position Overview We are seeking motivated, customer-focused professionals to join a fast-paced customer account team. This is an excellent opportunity for recent college graduates or bilingual candidates looking to begin or grow a career in customer service, collections, finance, or a professional business environment.
The ideal candidate is professional, driven, and comfortable communicating with customers over the phone while helping them find solutions to account-related concerns.

Key Responsibilities

• Make outbound calls and handle inbound calls from customers with accounts that are 5-29 days past due.
• Assist customers in bringing accounts current through negotiation, education, and problem-solving.
• Handle a high volume of calls, averaging 200+ calls per day.
• Identify the root causes of customer delinquency and develop effective solutions.
• Maintain accurate records while speaking with customers and navigating multiple systems.
• Contribute to department goals and performance objectives.
• Deliver exceptional customer service while maintaining a positive and professional attitude.
• Follow company policies, procedures, and compliance requirements.

Required Qualifications Candidates must meet one of the following requirements:

• Bachelor's degree (4-year degree), OR
• Bilingual in English and Spanish

Additionally, candidates should possess:

• Excellent verbal communication skills
• Strong customer service abilities
• Ability to multitask and talk while typing
• Strong phone and computer skills
• Professional demeanor and positive attitude
• Self-motivation and accountability
• Ability to accept feedback and adapt to change
• Willingness to learn and grow in a fast-paced environment

Work Schedule

• Must be available to work either:
  • 8:00 AM - 5:00 PM, or
  • 11:00 AM - 8:00 PM
• Flexibility is required as schedules may change based on business needs.
• Required overtime 2-3 Saturdays per month:
  • Saturday hours: 8:00 AM - 12:00 PM

What We're Looking For

• Recent college graduates seeking professional experience
• Bilingual Spanish-speaking candidates
• Customer service professionals with strong communication skills
• Candidates who excel under pressure and enjoy helping customers
• Individuals who can manage multiple priorities in a fast-paced environment

Screening Requirements

• Background Check
• Education Verification
• 5-Panel Instant Drug Screen

Why Apply? This position offers valuable experience in customer account management, customer service, collections, and professional business operations. Candidates will gain experience working in a structured environment with opportunities to develop communication, negotiation, and problem-solving skills.

Apply today to be considered for this immediate opportunity in Alpharetta, GA.