Manager, Web Platforms and Digital Experience

Description

Manages the development cloud hosting integration maintenance and operation of enterprise websites web applications and digital platforms. Serves as a hands-on technical manager actively providing technical direction and support for web development CMS platforms APIs system integrations cloud services security accessibility performance deployments web analytics and troubleshooting. Leads the practical application of artificial intelligence (AI) including generative AI large language models (LLMs) AI services and automation within web development and digital platforms. Evaluates prototypes integrates and implements AI-enabled web solutions while guiding developers on architecture coding practices integrations testing and technical problem resolution. Work includes day-to-day technical oversight from development and code/solution reviews through testing deployment production support maintenance platform reliability and continuous improvement.

The Web Platforms and Digital Experience Manager oversees the planning development and management of websites web applications and web services supporting UCSF programs projects and institutional initiatives. The role serves as a hands-on technical manager responsible for managing web development content management systems cloud hosting APIs and system integrations security accessibility performance and platform reliability. Manages the evaluation and implementation of modern web and AI-enabled technologies including generative AI large language models (LLMs) AI-assisted development intelligent search content workflows analytics and automation to improve web development digital experiences and operational efficiency. Collaborates with campus departments and stakeholders to ensure web platforms and services meet organizational needs and follow technical security accessibility and digital standards.

Receives broad objectives for managing and advancing UCSFs web services and determines appropriate technical priorities implementation approaches resource allocation and team assignments to meet organizational goals and timelines. Manages website initiatives platform enhancements cloud-hosted services integrations AI-enabled capabilities and production operations while ensuring effective development testing deployment security and maintenance practices.

Provides direct management and oversight of web and technical staff including setting priorities assigning work providing technical guidance reviewing technical solutions and deliverables managing performance and developing staff capabilities. Balances hands-on technical involvement with people platform and operational management to ensure reliable service delivery and effective team performance. Decisions and recommendations impact the security reliability accessibility scalability and effectiveness of UCSFs web and digital platforms; ineffective decisions may result in project delays service disruptions reduced service quality security or compliance risks or increased operational costs.

Department Overview

The University of California San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research graduate-level education in the life sciences and health professions and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. UCSF is technologically and organizationally complex with both centralized and departmental IT units providing support for enterprise and specialized services. UCSF IT provides education research and health technology services along with shared infrastructure security analytics application and customer support services and is essential to the organizations ability to support growth mitigate security risk and manage store and share sensitive information.

REQUIRED QUALIFICATIONS

• Bachelors degree in computer science or a related field
• Minimum 7 years of progressively responsible experience in web application development web platform engineering software engineering or enterprise web architecture including hands-on technical responsibility for production web systems.
• Minimum 3 years of experience managing or directly supervising software engineers web developers or other technical staff including responsibility for technical direction performance management and staff development
• Minimum 2 years of demonstrated professional experience applying AI to web strategy and web development including evaluation prototyping integration or production implementation of generative AI/LLMs AI APIs/services AI-assisted development intelligent search content automation personalization analytics accessibility or related AI-enabled web capabilities.
• Demonstrated experience defining an AI-enabled web strategy or technical roadmap and translating AI use cases into secure scalable production web solutions.
• Demonstrated hands-on technical experience with modern web application architecture and development including front-end and back-end technologies REST/GraphQL APIs or equivalent integration patterns authentication/authorization databases and enterprise system integrations.
• Demonstrated experience architecting developing or operating enterprise CMS and web platforms in cloud or managed hosting environments including performance scalability caching/CDN security monitoring and reliability considerations.
• Demonstrated experience with software engineering and DevSecOps practices including Git-based source control code review automated testing CI/CD pipelines release management infrastructure/cloud deployment practices observability and production incident troubleshooting.
• Demonstrated ability to evaluate AI models platforms APIs and development tools for technical fit security privacy data governance accessibility reliability quality and responsible use in enterprise web environments.
• Demonstrated knowledge of web security privacy accessibility (WCAG) performance optimization responsive design usability and secure software development practices.
• Demonstrated experience leading complex web platform modernization application development CMS migration integration or cloud transformation initiatives from architecture through production operations.
• Strong technical leadership and communication skills including the ability to review architecture and engineering designs mentor developers communicate technical tradeoffs and collaborate with security infrastructure data product communications and non-technical stakeholders.

PREFERRED QUALIFICATIONS

• Masters degree in computer science Data Science Artificial Intelligence Machine Learning Software Engineering or a closely related technical field or an equivalent combination of education and relevant experience and training.
• AI Certifications
• Experience with retrieval-augmented generation (RAG) vector search/databases semantic search prompt engineering AI evaluation/observability model gateways or agentic workflows in web applications.
• Experience with major cloud AI platforms and services (for example Azure AI AWS AI/Bedrock Google Cloud Vertex AI or comparable enterprise AI services).
• Experience managing enterprise or large-scale institutional web platforms in higher education healthcare research or another regulated environment.
• Experience managing technology vendors contracts cloud consumption licensing and service agreements for web or AI platforms.
• Familiarity with IT service management frameworks (e.g. ITIL) and enterprise architecture or technology governance practices.

Required Experience:

Manager