Full Time Staybridge Suites Front Desk Associate

Job Description

Job Description

Front Desk Associate

Front Desk & Guest Service Responsibilities

• Welcome guests with a professional and friendly demeanor

• Check guests in and out efficiently while verifying reservations and payment methods

• Assign rooms, issue room keys, and provide hotel information

• Answer phone calls and respond to guest questions and requests promptly

• Assist guests with reservations, directions, local recommendations, and concierge-style services

• Maintain accurate guest records and process payments

• Handle guest messages, packages, lost and found items, and special requests

• Resolve guest concerns professionally and escalate issues when necessary

• Support overall hotel operations and assist other departments as needed

Qualifications

• Strong communication and customer service skills

• Ability to multitask and work independently in a fast-paced environment

• Professional appearance and positive attitude

• Basic computer and phone skills

• High school diploma or equivalent preferred

Physical Requirements

• Ability to stand and/or walk for extended periods of time

• Ability to lift up to 30 pounds unassisted

• Ability to work in front desk environments

• Exposure to cleaning chemicals and kitchen equipment

Additional Expectations

• Maintain professionalism and teamwork at all times

• Demonstrate flexibility and willingness to assist wherever needed

• Uphold hotel brand standards and commitment to guest satisfaction