Patient Service Representative (Full Time)

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Located at MERCY ORTHOPEDIC HOSPITAL - CLINIC

OZARK MISSOURI

FULL TIME

Minimum Qualifications:

Education: High school diploma or equivalent.

Skills Knowledge and Abilities:
Strong verbal and written communication skills are essential for interacting with patients healthcare professionals and other staff members. The ability to communicate effectively and professionally is crucial in this role.
Proficiency in basic computer skills including data entry and word processing.
Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic patient-focused and able to handle inquiries and concerns with tact and diplomacy.
Accuracy and attention to detail are critical in this role particularly when entering patient information scheduling appointments and processing documentation.
Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
Adaptable and able to work effectively under pressure handling unexpected situations with professionalism and composure.
Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:
Position requires the ability to push pull and/or lift 50 lbs. occasionally.
Position requires standing and walking during each shift.
Position requires the ability to grip reach bend kneel twist and squat to perform duties.

Preferred Qualifications
Experience: One year of applicable medical office experience.

Why Mercy

From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.

Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.

Required Experience:

Unclear Seniority