Customer Service Representative

Job Description

Job Description

Customer Service Representative

Roto-Rooter Plumbing and Water Cleanup

Location: Ozark, MO

Full-Time

Pay: $15.00-$18.00 per hour based on experience

Be the First Voice Customers Trust

Do you enjoy helping people, staying organized, and keeping a busy office running smoothly? Roto-Rooter Plumbing and Water Cleanup is looking for a friendly and dependable Customer Service Representative to join our growing team in Ozark, Missouri.

As the first point of contact for our customers, you'll play a key role in creating an exceptional customer experience by answering calls, scheduling service appointments, coordinating with technicians, and ensuring every customer receives prompt, professional service. If you're looking for a stable career with opportunities to grow, we'd love to meet you.

Why Join Roto-Rooter?

• Competitive pay of $15.00-$17.00 per hour based on experience

• Stable, full-time, year-round employment

• Multiple schedule options available

• Supportive team environment

• Opportunities for career advancement

• Work with an established and growing home service company

• Make a meaningful impact by helping customers every day

Benefits

• Company contribution toward employee health insurance

• Dental insurance

• Vision insurance

• Life insurance

• Short-term disability insurance

• Long-term disability insurance

• 401(k) with company match

• Paid holidays and paid time off

• Long-term career growth opportunities

Available Schedules

• Monday-Friday | 10:00 AM-7:00 PM

• Wednesday-Sunday | 9:00 AM-6:00 PM

What You'll Do

As a Customer Service Representative, you'll support customers and field technicians while helping keep daily operations organized and efficient.

Responsibilities include:

• Answer incoming customer calls with professionalism, empathy, and urgency

• Schedule plumbing and water cleanup service appointments

• Coordinate technician schedules and communicate appointment updates

• Assist with dispatching and daily scheduling activities

• Maintain accurate customer records and service documentation

• Resolve customer concerns while providing exceptional customer service

• Follow up with customers as needed regarding appointments and service updates

• Support general office operations and administrative tasks

• Work closely with dispatch, technicians, and leadership to ensure a positive customer experience

What We're Looking For

We're seeking a dependable, customer-focused professional who enjoys working in a fast-paced office environment.

Qualified candidates should have:

• Previous experience in customer service, scheduling, dispatching, reception, call center, administrative support, or a similar role preferred

• Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities

• Computer proficiency and accurate data entry skills

• Positive attitude with a passion for helping customers

• Ability to remain calm and professional in a fast-paced environment

• Strong attention to detail and problem-solving skills

• Experience in plumbing, HVAC, restoration, or another home service industry is a plus but not required

Who Thrives in This Role?

Successful Customer Service Representatives are friendly, organized, and dependable. They enjoy helping customers, balancing multiple priorities, and working closely with both office and field teams. They communicate clearly, stay positive under pressure, and understand that every interaction helps build lasting customer relationships.

Build Your Career with Roto-Rooter

At Roto-Rooter Plumbing and Water Cleanup , you'll join a team that values professionalism, teamwork, and exceptional customer service. We'll provide the support, training, and opportunities you need to build a rewarding long-term career with a trusted industry leader.

Apply today to become our next Customer Service Representative in Ozark, Missouri.

Please apply online only. No phone calls, please.