Publisher Services Representative

Publisher Services Representative

How You'll Make an Impact As a Publisher Services Representative, you will be responsible for reviewing inbound publisher applications as well as reviewing existing publisher sites to maintain the health and quality of Core Private Exchange. You will work closely with our clients to provide excellent publisher support and will partner with various teams to provide additional assistance and support as needed.

Responsibilities What You'll Achieve

• Responsible for providing outstanding publisher support (primarily via e-mail and telephone) by ensuring that publisher requests are handled in a friendly, efficient manner and that any issues are resolved promptly.
• Lead publisher support to sub-24-hour response turn-a-round
• Escalate publisher support issues through appropriate channels as
• Review inbound publisher applications for acceptance
• Monitor publisher partners for performance and content quality
• Work with new publishers to ensure rapid implementation, appropriate filter selections, maximum format adoption, and aggressive campaign selection
• Complete monthly projects to ensure that site setup and implementation meets Epsilon's standards

Qualifications Who You Are

• Bachelor's degree from a four-year college or university preferred not required
• Must work well under pressure
• Able to work with minimal supervision as well as within a group environment
• Hyper-focused on customer satisfaction, preferably proven by at least 1 2 years of experience in a client-facing role
• Proficient in MS Word, Excel and Outlook, PowerPoint
• Exemplary verbal and written communication skills

Because You Matter As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to: Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to View email address on click.appcast.io to request an accommodation.

Compensation Range: USD $42,100.00 - USD $60,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.