Senior Product Manager Zum - Redwood City, CA, US

Senior Product Manager

Zum has reimagined student transportation— managing every vehicle, driver, passenger, parent, and ride on a single platform. We're growing fast and looking for super-smart folks motivated to fix the nation's largest mass transportation system and make a real difference for students, schools, drivers, parents and caregivers.

Zm is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States—with flagship hubs in San Francisco, Los Angeles, and Seattle—we are actively extending our reach to the East Coast and Midwest regions. As a technology-driven company, we deploy cutting-edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a nationwide initiative to electrify school transportation fleets, simultaneously supporting local utilities by feeding much-needed energy back into the grid. We have been recognized as CNBC 50 disruptor, Financial Times 500 fastest growing companies, Fast Company World Changing Ideas.

The Role: We're looking for a Senior Product Manager who will own the vision, roadmap, and execution across Zm's core platform. This is a highly strategic role for someone who thinks like a builder, balancing the near term with the long term vision. A successful PM in the role would be comfortable combining product sense, customer empathy, and platform & systems thinking. Your work will directly impact operational efficiency, customer satisfaction & retention, and sales enablement. You will work with a talented team of product leaders, designers, and engineers to innovate and enhance Zm's transportation platform across multiple mobile and web touch points.

Key Competencies:

• Strong in platform and systems thinking; capable of creating modular building blocks that scale across districts, geographies, and use cases.
• Experienced with SaaS product development, ideally with configurable enterprise workflows.
• Technically fluent to navigate APIs, integrations, sensor/GPS data, routing logic, or mobile workflows.
• Scrappy, resourceful, and resilient; comfortable solving problems without waiting for perfect inputs.
• A "roll-up-your-sleeves" builder with a bias for action who loves digging into constraints, edge cases, operational nuance, and real-world workflows.
• Great at introducing lightweight processes to help a scaling org move faster, not slower.
• Someone who takes full ownership of outcomes and is nimble: value delivered, operational performance, customer delight, business impact.
• Comfortable working across a uniquely complex stakeholder universe: engineering, design, sales, routers, drivers, dispatch, payroll, finance, districts, and more.

Experience:

• 5+ years of product management experience, including owning a core product area end-to-end.
• Experience shipping SaaS products for enterprise or operational users.
• Comfort working in fast-moving, ambiguous, and constraint-heavy environments.
• Passion for mission-driven work and designing systems with real-world impact at scale.
• A demonstrated track record of shipping high-impact customer-facing features.
• Experience in mobility, logistics, fleets, marketplaces, or operationally complex products is a strong plus.

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions.

If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $200,000 to $220,000. $200,000 - $220,000 a year Zm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.