HR Experience Platform Product Owner

HR Experience Platform Product Owner

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an HR Experience Platform Product Owner within PNC's HR Strategy Delivery and Risk organization, you will be based in Pittsburgh, PA; Cleveland or Columbus OH; Birmingham, AL; Downers Grove, IL; Denver, CO; Atlanta, GA; Houston, TX; East Brunswick, NJ.

Own the HR "front door" product and backlog, including portal, case, knowledge, search, personalization, and AI assist/agent capabilities. Ensure the experience layer integrates seamlessly with Workday and other HR tools. Steward UX, taxonomy, and data standards in partnership with the Design Authority.

Responsibilities:

• Own and prioritize the EX platform product roadmap and backlog.
• Shape vision and requirements for case management, knowledge, portal experience, and AI agents.
• Integrate Workday and satellite systems into a unified experience.
• Lead UX and taxonomy alignment across content, search, and workflow design.
• Define platform success measures and conduct experiments (testing, usability, value tracking).
• Maintain partnership with Tech, HRIS, Risk/Legal, Process, and Design teams for compliant delivery.

Capabilities (Skills & Must-Have Competencies):

• Product management expertise (prioritization, delivery, value measurement).
• Platform experience: ServiceNow / Workday Extend / metadata, search, content ops.
• AI enablement: prompt patterns, governance, risk controls, human-in-the-loop workflows.
• Strong UX stewardship, taxonomy design, and data contract management.
• Systems thinking across process, experience, content, and technology.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.