Sales Development Coordinator

Join the Team Modernizing Medicine At ModMed , we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI‑enabled, specialty‑specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award‑winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton, Florida, and extensive employee base in Hyderabad, India, we are a team of 4,500+ passionate problem‑solvers on a mission to increase medical practice success and improve patient outcomes. Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary At ModMed & Klara , we're revolutionizing the healthcare landscape with our innovative technology platforms. Our web and mobile applications are transforming healthcare IT to increase practice efficiency and improve patient outcomes. We offer end‑to‑end, specialty‑specific solutions—from Practice Management and EMR to Revenue Cycle Management (RCM) and Provider Collaboration—helping our clients maximize efficiency. We are looking for a detail‑oriented, proactive Sales Coordinator to act as the "engine" of our sales funnel. This is a unique opportunity to join a high‑growth company where you will learn foundational sales and business skills while helping us truly modernize medicine. The Role As a Sales Coordinator, you will play a vital role in our mission by ensuring our Sales Development Representatives (SDRs) have a constant, clean, and high‑quality flow of opportunities. You will be the guardian of our lead queue, the bridge between Marketing and Sales, and the analyst who ensures no lead is left behind. If you are a Salesforce enthusiast who loves optimization, data integrity, and fast‑paced environments, this is the perfect career accelerator for you. Primary Responsibilities Daily Governance: Monitor and manage the lead queue within Salesforce, ensuring a seamless flow of data. Quality Control: Review incoming leads for completeness and quality before routing them to the sales team. Prioritization: Apply lead scoring models to identify and elevate high‑potential leads for immediate action. Database Hygiene: Flag and clean duplicate, incomplete, or unqualified leads so SDRs focus on the most viable prospects. Routing Logic: Assign leads to representatives based on pre‑defined routing rules and territory maps. System Audits: Perform regular audits to identify bottlenecks or system errors within the lead distribution process. Reporting & Performance Tracking SLA Accountability: Ensure Lead Service Level Agreements (SLAs) are met, tracking how quickly and effectively reps act on assigned leads. Insights & Dashboards: Generate reports and dashboards in Salesforce to track lead volume, assignment rates, and rep responsiveness. Trend Analysis: Analyze conversion trends to recommend improvements in routing rules or scoring logic. Leadership Updates: Report bottlenecks or missed SLAs to sales leadership to drive operational excellence. Marketing & RevOps Collaboration Strategic Alignment: Collaborate with Marketing to refine lead criteria and improve the MQL handoff process. Feedback Loop: Act as the bridge between Marketing and Sales regarding lead generation campaigns and quality. Process Optimization: Partner with Revenue Operations (RevOps) to refine automation rules, workflows, and Salesforce efficiency. Who You Are Data‑Driven: You enjoy working with CRM tools (Salesforce) and believe that clean data is the backbone of a successful sales team. Detail‑Oriented: You have a "detective" mindset for identifying duplicates or incomplete information. Proactive Communicator: You can navigate conversations between Marketing, Sales, and Operations with ease. Ambitious: You seek a role that offers deep insight into the business of sales and clear growth trajectory. Qualifications 1+ years of experience in Sales Coordination, Sales Ops, or a Lead Development role (preferred). Proficiency with Salesforce is highly desired. Strong analytical skills with the ability to interpret data and trends. Excellent organizational skills and the ability to manage multiple priorities in a high‑growth environment. Benefits At ModMed, we offer a competitive benefits package to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution. 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs. Company‑paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs. Company-sponsored Business Resource & Special Interest Groups that provide supportive communities within ModMed. Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning. Global presence and in‑person collaboration opportunities; dog‑friendly HQ (US), hybrid office‑based roles and remote availability for some roles. Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. ModMed is committed to equal employment opportunity and encourages applicants from all backgrounds to apply. #J-18808-Ljbffr