Administrative Assistant - Pediatric Transplant and Cellular Therapy

Administrative Assistant - Pediatric Transplant and Cellular Therapy

Work Arrangement: On-Site Requisition Number: 270667 Regular or Temporary: Regular Location: Durham, NC, US, 27710 Personnel Area: DUKE HOSPITAL

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Health hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

General Description of the Job Class

In support of the Pediatric Transplant and Cellular Therapy (PTCT) clinical program, this position will primarily be focused on administrative work related to the daily care of patients (i.e. accepting and distributing faxes, patient scheduling for unique programs like Transplant Survivorship, assisting to navigate certain patient support programs like lodging and travel, etc.). The position is 100% in-person, with most of the time spent at either the PTCT administrative offices or the Children's Health Center Clinic, 4th Floor.

Duties and Responsibilities of this Level

• Serves as a primary point of contact for patients, families, and referring providers during business hours, including management of incoming calls and coordination of communication with the clinical team
• Schedules patient appointments, follow-up visits, and specialized clinic programs within Pediatric Transplant and Cell Therapy services
• Provides administrative support for multidisciplinary clinical programs, including survivorship and long-term follow-up initiatives
• Assists patients and families with navigation of support resources, including lodging, travel, and other patient assistance programs
• Receives, processes, and distributes incoming faxes, medical records, referrals, and other clinical documentation
• Coordinates and maintains patient scheduling workflows, clinic calendars, and related administrative records
• Supports care coordination activities by facilitating communication between patients, families, providers, and ancillary departments
• Maintains accurate and timely documentation within electronic medical records and administrative systems
• Assists with general office operations, including preparation of correspondence, forms, reports, and other departmental materials
• Demonstrates professionalism, compassion, and excellent customer service when interacting with pediatric patients, families, and healthcare team members
• Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.