Senior IT Specialist, Customer Support

Safe Fleet is a leading fleet safety company dedicated to making fleet vehicles and their surrounding environments safer. We combine best‑in‑class products, cutting‑edge technology, and a 100‑year history of fleet know‑how to solve the world's largest fleet safety problems. Our core value is safety. We believe that safety first is the foundation for efficiency and productivity, and we strive to reduce preventable deaths and injuries in and around fleet vehicles with a goal of zero accidents. From school buses to waste collection trucks, firefighting trucks to police cruisers, and delivery vans, we re‑define safety across all fleet types. Safe Fleet is a fast‑growing manufacturing, service, and technology company with more than 1,700 employees across 15 locations in Canada and the United States. The Role The Senior IT Specialist, Customer Support (Tier III) designs and integrates systems within customer environments, supports complex software and hardware issues, and ensures successful implementation of Safe Fleet Video Group solutions. This role involves troubleshooting advanced technical problems, performing software installations, upgrades and migrations, and working closely with customer IT teams to ensure seamless operation within complex infrastructures. Responsibilities Install, update, and migrate Safe Fleet software solutions across Microsoft‑based workstations and servers and Red Hat Linux systems. Perform server updates and migrations, including SQL scripting as required. Maintain advanced functional expertise in Safe Fleet Video Group products and technologies. Provide Tier III technical support via phone, email, and other communication channels. Diagnose, investigate, and resolve complex software and hardware issues. Train customer IT personnel on system operations, maintenance, and troubleshooting procedures. Deliver end‑user training on video recording equipment and video management software. Support and execute customer acceptance testing, deployment validation, and system verification activities. Participate in research, development, and testing of new features and technologies. Create and maintain technical documentation and share knowledge across teams. Contribute to team objectives and support additional tasks as required. Requirements Bachelor’s degree in Information Technology or equivalent practical experience. Minimum of 5 years of experience in a software or hardware support environment. Strong proficiency with Linux operating systems (Red Hat, Ubuntu), including command‑line usage. Experience with Microsoft administration tools, including Active Directory, DNS, and IIS. Working knowledge of website administration, IIS, and .NET applications. Experience with SQL database administration, including queries, data migration, reporting, and troubleshooting. Hands‑on experience with database platforms such as Microsoft SQL Server, PostgreSQL, and MySQL. MCSA (Windows Server) certification or equivalent experience. Ability and willingness to travel occasionally. Preferred Qualifications Experience with PowerShell scripting. Familiarity with cloud platforms such as AWS or Azure. Knowledge of digital video technologies, including transcoding and redaction. Understanding of Layer 2/Layer 3 networking concepts, including VLANs and routing. Compensation and Benefits Compensation is based on a base salary. We also offer paid vacation time, sick/personal days, and fully paid benefits after 3 months’ probation, including Life, Accidental Death & Disability, Short and Long‑Term Disability, Extended Health, Dental, Employee Assistance Program and an RRSP program with company matching up to 3 % of salary. Equal Employment Opportunity Safe Fleet is an equal‑employment‑opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our core values of integrity, innovation, teamwork, customer focus, and safety guide our efforts to provide a workplace where all employees can thrive and reach their full potential. #J-18808-Ljbffr Safe Fleet