Expo (Supreme Dumplings)

Job Description

Job Description

Expo (Part-Time / Full-Time)
Location: Honolulu, HI ( ALA MOANA)
Pay Range: $19/hr. - $ 24/hr.

About Us

At Supreme Dumplings , we proudly deliver moments of joy to our guests, team members, and the communities we serve. We are dedicated to providing the most authentic Xiao Long Bao and other small bites of happiness through exceptional quality, service, and value.

We are a Taiwanese restaurant deeply rooted in tradition and craftsmanship. Our specialty, Xiao Long Bao (小籠包)—meaning "little dumpling in a basket"—dates back over 1,000 years to China’s Song Dynasty. This iconic steamed dumpling, cooked traditionally in bamboo baskets, has been perfected over centuries by different regions of China and is now lovingly crafted in our kitchens to offer an unparalleled authentic experience.

Our commitment to quality, exceptional service, and creating memorable dining experiences is at the heart of everything we do. We take pride in bringing the rich heritage of Taiwanese cuisine, ensuring every bite tells a story of tradition, passion, and culinary excellence.

About the Role

The Expo (Expediter) plays a critical role in the flow of service by ensuring orders are accurate, visually appealing, and promptly delivered to guests. This position serves as the bridge between the kitchen and front-of-house team, supporting a smooth and efficient dining experience.

If you thrive in a fast-paced environment and have a strong attention to detail, we’d love to hear from you!

Key Responsibilities

• Act as a liaison between the kitchen and servers to ensure timely and accurate order delivery.
• Confirm all dishes leaving the kitchen meet presentation, temperature, and order accuracy standards.
• Communicate special requests or dietary needs clearly between FOH and BOH teams.
• Prioritize and organize tickets to ensure efficient flow of service.
• Garnish and inspect plates before sending them to the dining room.
• Maintain cleanliness and organization in the expo line and pass-through area.
• Communicate effectively with team members to support smooth service, especially during peak hours.
• Assist with packing takeout orders accurately and efficiently.
• Perform opening, mid, and closing duties as assigned.
• Step in to assist team members as needed to ensure seamless guest service.

Requirements

• A minimum of 1 year of experience in a fast-paced food service environment preferred.
• Strong attention to detail and commitment to food quality and presentation.
• Ability to communicate clearly and effectively with both kitchen and front-of-house teams.
• Ability to thrive under pressure and multitask in a high-volume setting.
• Reliable, punctual, and team-oriented.
• Ability to stand for extended periods of time and lift up to 30 lbs.
• Must have (or be willing to obtain) a valid food handler’s permit.

Benefits

• Flexible scheduling
• Paid time off
• Free meal during each working shift
• Employee discounts
• Opportunity to enroll in medical, dental, and vision insurance plans (eligibility requirements apply)

We are an equal opportunity employer to all employees and applicants. We do not discriminate against qualified individuals based on their race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.