Assistant Property Manager

The Assistant Property Manager is required to be a smart, capable, and driven individual who is polished, adaptable, and able to grow and evolve with MGMT. The Assistant Property Manager serves as a point of contact for current residents. The Assistant Property Manager works with other business unit leads and is expected to identify and communicate how issues being experienced by residents will impact the work being done within Leasing and Construction. The Assistant Property Manager is a support position, and requires overseeing employees that support Property Management, including the Front Office, Maintenance Technicians, Porters, and On-Call Support, as well as working closely with vendors that support building maintenance.

Specifically, the Assistant Property Manager is expected to:

• Respond to resident issues, requests, inquiries, and complaints, including the ongoing communicate with residents of providing regular updates
• Work closely with the Property Manager
• Work closely with other property management staff, delegating work to handymen, porters, and on-call support as needed. Support escalated work orders when needed
• Maintain and oversee the status of all resident financial activity, including rent roll, monthly variances, and evictions, including ensuring all resident communications are complete, such as overdue notices
• Enforce all building policies by communicating with those in violation and maintaining activity records
• Support the coordination of resident move-in and move-out activity as needed, including physical inspection of vacant apartment turnovers, and reviewing notices to vacate to determine cause of move-out
• Develop professional communications that clearly and succinctly inform residents of the rules and requirements of the buildings in simple, easily understood terminology
• Maintain resident information accurately within MGMT’s property management system of record, Yardi
• Maintain a professional demeanor, demonstrating strong oral and written communication skills, providing a positive representation of MGMT in all resident interactions
• Conduct all issues related to property management in accordance with city, state and federal rules and regulations related to landlord and tenant rights
• Other duties as assigned

Qualifications

• Working knowledge of rental housing requirements and landlord-tenant laws in the City of Philadelphia, as well as applicable state and federal laws
• Fluent in Microsoft Office and the Google suite of Office products

Preferred Skills

• Working knowledge of Yardi software platform
• Working knowledge of multi-family residential real estate and property management
• Knowledge of the Philadelphia rental market and our target neighborhoods of Roxborough and Manayunk