Bilingual Care Coordinator - Rehab

Position Purpose At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together. Summary of Duties Executes therapeutic protocols, monitors patient compliance, ensures accurate documentation, supports insurance coordination, and collaborates with administrative and clinical teams to maintain seamless treatment-floor operations. Therapy Delivery & Clinical Care Support Deliver provider-directed therapies with precision and safety. Prepare patients for examinations and explain expectations. Document all therapies accurately and in real time. Monitor patient tolerance and elevate clinical concerns appropriately. Reinforce patient understanding of therapy purpose, expectations, and care progression. Distribute Durable Medical Equipment (DME) and provide patient training on proper use, safety, and care. Care Plan Fulfillment & Outcome Support Ensure patients receive therapies according to provider-prescribed cadence. Identify care plan deviations and elevate to the Lead Care Coordinator. Support care plan scheduling through communication with Administrative Care Coordinators. Documentation & Order Completion Document all therapy services accurately in the EHR. Ensure therapy documentation supports billing integrity. Communicate provider-directed orders (DME, imaging, re-exams) for proper scheduling. Insurance, Billing & Pre-Authorization Support (Clinical Coordination) Escalate missing or unclear authorizations to Administrative Care Coordinators. Support billing integrity through complete and timely documentation. Identify authorization barriers impacting care and communicate appropriately. Compliance, Production & KPI Alignment Monitor patient attendance and elevate compliance gaps. Support KPI goals linked to therapy throughput and care plan adherence. Participate in team huddles and workflow discussions. Team Collaboration & Clinic Support Collaborate with Administrative Care Coordinators, Lead Care Coordinator, providers, and imaging teams. Support unified patient care and interdepartmental teamwork. Clinic Culture Expectations Demonstrate professionalism, patience, and emotional intelligence. Strong communication and patient engagement skills. Attention to detail and consistency in therapy delivery. EHR and documentation proficiency. Team-oriented mindset and adaptability. Experience Requirements 1–2 years of rehab, therapy, or patient support experience. We will train patient-centered candidates demonstrating reliability and professionalism. Clinic hours Monday: 8:00 AM – 11:00 AM, 3:00 PM – 6:00 PM Tuesday: 12:30 PM – 7:00 PM Thursday: 12:30 PM – 7:00 PM Friday: 7:00 AM – 1:00 PM Employment Screening Employment is contingent upon successful completion of a Level 2 background check , in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link: Join the Complete Care Family If you’re ready to be part of a team that values compassion, professionalism, and excellence in patient care, Complete Care is the place for you. Join us in making a difference in the lives of our patients every day. Equal Opportunity Statement Complete Care proudly provides equal employment opportunities to all individuals regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Complete Care