Business Development Associate

Business Development Associate

Family & Nursing Care is a leading home care provider dedicated to delivering compassionate, high-quality assistance to our clients. We are looking for a highly organized, driven, and detail-oriented Business Development Associate to join our growing business development team. In this role, you will be the master of our CRM, the driving force behind scheduling meetings for our senior team, and the go-to person for crucial sales support tasks. This is the perfect opportunity for someone who wants to learn the home care sales process from the inside out and eventually grow into a full-cycle sales role in a supportive and positive environment.

Job Functions:

• Meeting Generation: Spend a significant portion of your day identifying prospects, conducting outreach, and booking meetings for the sales team. Comfort initiating phone calls and conversations with prospective referral partners and business contacts is a must. Previous cold-calling experience is helpful but not required; confidence, persistence, professionalism, and willingness to learn are essential.

• Your primary focus will be researching prospective accounts, generating high-quality calendar appointments for the BDMs in all markets.

• CRM Management & Quality Assurance: Become the champion of our CRM system. You will be responsible for keeping the infrastructure and contacts clean, organized, and up to date. Additionally, you will assist the VP of Sales with Quality Assurance (QA) by monitoring the system and ensuring data, activities, and notes are updated on a regular basis.

• Sales, Event & Administrative Support: Take ownership of the essential administrative tasks that keep our sales engine running smoothly. You will handle the "behind-the-scenes" work so our BDM team can focus on selling. You will have the opportunity to shadow the BDM team and provide coverage when necessary. You will also represent the company at select events.

• Business Development Assistance: Support the broader business development team with relationship-building activities.

• Ad-Hoc Projects: Handle various random administrative tasks as needed to support the growth and efficiency of the sales department.
• Travel will be required depending on business/department needs
• 1 day required in the Silver Spring office HQ

Qualifications:

• Experience: 0-2 years of professional experience. Previous experience in an administrative, customer service, or entry-level sales role is a plus but not necessary.

• Organizational Skills: Exceptional attention to detail and time-management skills. You thrive in structured environments and love keeping things organized.

• Sales Potential: A strong desire to learn the sales process, grow your career, and eventually transition into a front-line sales or business development role.

• Tech-Savvy:

• Comfortable learning new software quickly. Previous experience using a CRM (like Salesforce, HubSpot, etc.) is highly preferred but not required.

• Demonstrates proficiency in leveraging artificial intelligence (AI) tools to research prospects, analyze and manage data, develop presentations, and support business objectives.

• Communication: Excellent written and verbal communication skills, especially for phone outreach and writing professional correspondence like thank-you notes, meeting confirmations and reminders.

• Team Player: A "no task is too small" attitude with a willingness to support the team wherever needed.

• Excellent interpersonal and communication skills

• Ability to thrive in a fast-paced work environment, proven ability to successfully handle many tasks at one time, detail-oriented, and excellent follow-up skills

• Data entry or computer experience essential

• Criminal Background Clearance; credit check; Social Security verification

• Eligible to work in the United States

Benefits:

• Paid vacation and sick leave.
• Robust benefits package including:
• Medical, dental, vision, HSA/FSA
• Life and disability insurance
• 401(k) with company match
• Paid parking
• Employee Assistance Program (EAP)
• Professional development, training, and more

About Family & Nursing Care:

• Award-winning home care company founded in 1968.
• Largest single-site provider of non-medical home care services in the U.S.
• Provides personal care, companion care, respite care, live-in and overnight care, and support for older adults and people with disabilities or recovering from illness or injury.

Company Stats:

• $65 million company.
• 100+ team members and 1500+ caregivers.
• Serves tens of thousands of clients and families.