Inside Sales Manager

Inside Sales & Service ManagerThe Inside Sales & Service Manager is responsible for the oversight and management of the inside sales and service teams within their assigned region. This position will work directly with their immediate supervisor and have full authority in all areas regarding staffing, employee engagement and development, and accountability.OrePac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position has professional experience with the specified product category and is a customer service oriented and detail-oriented leader with excellent communication, problem solving, and negotiation skills.Compensation & Benefits Package:Competitive compensation, D.O.E. + annual reviews with opportunities for increases based on employee performance.Medical, dental, and vision insurance available.Health Spending Account (HSA) available with employer contribution.Flexible Spending Account (FSA) available.FREE Employee Assistance Program (EAP).FREE life and Long-Term Disability (LTD) insurance.Short-Term Disability (STD) insurance available.Accident, Hospital Indemnity, and Critical Illness plans available.401K with up to 3% employer contribution.Annual paid time off (PTO) per Company policy.Paid sick time per state guidelines.Up to 10 paid holidays annually.FREE gym membership.Employee discount.Essential Duties & Responsibilities:Manage staffing in accordance with company policies and applicable state and federal laws, including: interviewing and hiring qualified candidates; training, developing, and appraising employees (including new hire orientation and performance reviews); planning, assigning, and directing work; rewarding and disciplining employees (including termination); taking corrective action as necessary in a timely manner; addressing complaints and resolving personnel issues.Responsible for leading and directing the inside sales and service teams in the assigned region with limited participation in daily functions, including taking customer phone calls, performing order entry, and pro-actively selling.Serve as the Point of Contact (POC) for service tickets and customer concerns. Responsible for data input of the service ticket, scheduling, and routing. Manage the service calendar for resolution through OrePac Service. Responsible for coordinating with Operations to resolve delivery errors, short shipments, returns of the damaged product, and other related issues.Collaborate with Service/Field Technicians to troubleshoot service-related issues. Coordinate necessary materials and tools to resolve issues and schedule Field/Service Technicians to follow up.Prepare and participate fully in training sessions, meetings, skill building, and professional development classes.Lead and promote a culture of safety within the assigned branches. Ensure adherence to the policies and procedures of the OrePac safety program.Expected to travel to the branches within the assigned region as needed throughout the month.Required Skills:Ability to travel to the assigned branches as needed.Experience in leading teams, including the ability to effectively and efficiently handle personnel conflicts while successfully driving company and department initiatives and goals.Ability to problem solve minor to complex challenges within the department utilizing the tools and resources available and escalate the matter when appropriate.Demonstrated ability to resolve escalated customer concerns and complaints in a professional, effective, and timely manner.Ability to write routine reports and correspondence.Must be able to work in a fast-paced, team-oriented environment with the ability to re-prioritize throughout the day while maintaining a positive attitude.Ability to motivate, positively influence, and inspire team members and others within the branch.Ability to speak effectively before groups of customers or employees of the organization.Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to calculate figures such as discounts, interest, commissions, area, and volume.Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Knowledge base in building materials is preferred. Specific knowledge of doors is required.Commitment to and demonstration of high ethical standards governing professional behavior and interactions.Great organizational skills with an eye for detail and the ability to make decisions that are in line with OrePac standards.Strong customer service orientation and high level of attention to detail.Ability to continuously develop knowledge of the industry and competition within a given market and the ability to channel that knowledge to pivot sales objectives, tactics, and strategies.Demonstrated capability to develop strong interpersonal working relationships and work in a team environment.Required Education & Experience:Bachelor's degree in any field.3 to 5 years of relevant sales and industry experience, including previous experience in a leadership or supervisory role.Any combination of education, training, or experience that demonstrates the ability to perform the duties of the position will be accepted in place of the education and/or experience requirements listed for this role.Physical Demands:Regularly required to see, talk, and hear. Specific vision abilities required by this job include close vision, the ability to adjust focus, and peripheral vision.Ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.Occasionally required to lift/move/manipulate up to 50 pounds and team lift/move/manipulate up to 100 pounds.Occasionally required to bend, reach, and climb tall ladders and stairs.Work Environment:This position operates in a professional office environment.This position routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.The work environment is generally quiet.This position requires travel to the assigned branches as needed.Dress Code:All employees are expected to wear clothing appropriate for the nature of OrePac business and the type of work being performed. Clothing should be neat, clean, and tasteful.Safety Duties & Responsibilities:Report all incidents and accidents to one's immediate supervisor immediately or within 24 hours.Maintain the work area in a safe and healthful condition.Report, and whenever possible correct, unsafe working conditions to branch leadership.Operate vehicles while in the course of employment in a safe and lawful manner.Provide assistance to reduce or eliminate workplace hazards.Comply with company drug testing policies and procedures.Comply with company Personal Protective Equipment (PPE) policies. OrePac will provide required PPE to employees.OrePac History & Culture:Founded by the Hart family in 1977, OrePac is a privately held building products distributor serving professional dealers across the Western United States.OrePac was acquired by Specialty Building Products (SBP) in October 2025. SBP operates through six brands in the United States and Canada. Individually, each brand has a rich history of its own and is well-known within the local community it serves. Together, as one company, we are better prepared to meet the growing demands of the building industry with an unmatched depth and breadth of inventory, in-person support, and robust selling systems.At OrePac we value trust, integrity, and a dedication to excellence. That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers. This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve.Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple™.