Executive Director

Executive Director Boca Raton, FL | Full Time | On Site About the Role The Executive Director serves as the operational and cultural backbone of Marquis MD, responsible for leading all aspects of daily performance, growth, financial success, and service excellence across our concierge medical practices. This role partners closely with the Medical Director and executive leadership to deliver on Marquis MD's promise: a patient experience defined by accessibility, luxury, innovation, and whole‑person care. The Executive Director ensures that every operational, financial, and clinical touchpoint functions in harmony, building a scalable foundation for growth while maintaining the exclusivity, trust, and personalized attention that define the Marquis MD brand. As the senior operational leader, the Executive Director is accountable for five key pillars of success: Operational Excellence, Patient Experience, Financial Performance, Growth, and Culture. Operational Leadership & Performance Oversee end‑to‑end operations at assigned Marquis MD location(s), ensuring excellence in patient care delivery, scheduling, workflow management, and administrative coordination. Implement, monitor, and continuously improve standardized processes, SOPs, and performance metrics to drive consistency, scalability, and accountability. Manage systems and partnerships including EHR, Salesforce CRM, and integrated technology platforms to optimize visibility, analytics, and care efficiency. Ensure operational readiness, resource allocation, and capacity planning to support sustainable growth. Establish and monitor operational KPIs, identifying trends and implementing corrective actions when necessary. Drive continuous process improvement initiatives to enhance efficiency, quality, and patient outcomes. Concierge Patient Experience & Service Excellence Serve as the internal ambassador of the Marquis MD experience, ensuring every patient interaction reflects the organization’s commitment to personalized, luxury healthcare. Design, implement, and monitor concierge service standards that exceed patient expectations and reinforce brand differentiation. Oversee membership management, renewals, retention strategies, and engagement programs across all membership tiers. Monitor patient satisfaction metrics and feedback channels, implementing improvements to elevate the overall patient journey. Foster a culture of hospitality, responsiveness, discretion, and exceptional service throughout the organization. Ensure consistent delivery of a high‑touch, white‑glove experience for patients and families. Growth & Strategic Development Drive membership growth, retention, and patient engagement initiatives while maintaining Marquis MD’s premium brand experience. Identify opportunities to expand market presence, enhance service offerings, and improve patient acquisition strategies. Develop and maintain relationships with referral sources, community partners, physicians, wellness organizations, and key stakeholders. Partner with executive leadership to support business expansion, growth initiatives, and strategic planning efforts. Collaborate with marketing and business development teams to strengthen brand awareness and support membership growth objectives. Utilize market insights and performance data to identify opportunities for revenue diversification and long‑term growth. Financial Leadership & Business Performance Partner with Finance and Shared Services to oversee budgeting, forecasting, and overall P&L performance. Assume accountability for operational and financial performance, including revenue growth, profitability, membership retention, and capacity utilization. Lead financial operations including billing oversight, collections performance, and membership growth metrics. Develop dashboards and reporting frameworks that provide leadership with real‑time visibility into financial health, operational performance, utilization, and growth trends. Monitor key performance indicators and implement strategies to improve operational efficiency and financial outcomes. Identify opportunities for cost optimization while preserving service quality and patient satisfaction. Leadership, Talent Development & Culture Lead and inspire a high‑performing multidisciplinary team across clinical, administrative, and support functions under Marquis MD’s philosophy of “One Team, One Standard.” Build a culture centered on hospitality, accountability, collaboration, integrity, and patient‑first excellence. Recruit, develop, mentor, and retain top talent while fostering professional growth and leadership readiness. Coach department leaders to strengthen performance management, cross‑functional collaboration, and succession planning. Create leadership development pathways for high‑potential team members and future organizational leaders. Conduct regular performance reviews, engagement discussions, and development planning initiatives. Promote employee engagement, recognition, and a culture of continuous improvement. Physician Partnership & Clinical Collaboration Partner closely with the Medical Director and physicians to ensure operations support clinical excellence and physician satisfaction. Foster strong relationships with providers, ensuring alignment between operational goals and clinical priorities. Support practice initiatives that improve quality outcomes, efficiency, and patient experience. Maintain a collaborative environment that promotes physician engagement and work‑life balance. Qualifications Bachelor’s degree required; Master’s degree preferred in Healthcare Administration, Business Administration, Healthcare Management, or related field. 10+ years of progressive healthcare leadership experience, preferably within concierge medicine, private practice, executive health, membership‑based healthcare, or luxury service environments. Demonstrated success leading multi‑site healthcare operations with full financial and operational accountability. Strong financial acumen with experience managing budgets, forecasting, P&L performance, revenue growth, and operational metrics. Experience leveraging CRM, EHR/EMR, analytics platforms, and reporting tools to drive performance improvement and informed decision‑making. Proven ability to build and manage relationships with physicians, vendors, referral partners, and high‑net‑worth clientele. Track record of scaling operations while maintaining exceptional service quality, patient satisfaction, and organizational culture. Experience leading high‑performing teams in fast‑paced, growth‑oriented environments. Key Attributes Strategic, composed, and operationally relentless. Entrepreneurial mindset with strong business acumen and growth orientation. Balances empathy with execution while protecting both patient experience and business performance. Thrives in high‑growth, high‑expectation environments. Naturally collaborative and relationship‑driven. Demonstrates exceptional integrity, discretion, and professionalism. Passionate about redefining modern healthcare through proactive, personalized medicine. Data‑driven decision maker with a commitment to continuous improvement and operational excellence. Skilled at building trust with patients, physicians, employees, and community stakeholders. Benefits 21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays). Flexible Spending Account (FSA) and Health Savings Account (HSA) options. Medical, dental, vision, long‑term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica). Generous 401(k) with up to 6% employer match. 100% employer‑paid maternity/paternity leave for up to 5 weeks. Tuition reimbursement up to $2,500 per semester. EAP (unlimited counseling 24/7), BeyondMed (discounts on wellness and elective healthcare services), PerkSpot (discounts on top brands), Pet Insurance (Nationwide), and On the GoGa wellbeing hub. Marquis MD is an Equal Opportunity Employer and is committed to building an inclusive workplace free from discrimination. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. Marquis MD participates in the U.S. Department of Homeland Security E‑Verify program. We are committed to providing reasonable accommodation for qualified individuals with disabilities throughout the hiring process and employment. If you require assistance or accommodation, please let us know. #J-18808-Ljbffr