Operations Assistant

## Operations AssistantApply: Jacksonville,Florida: United States of America: Full time: Posted Today: R12168**Why Choose Suddath to “Move” your Career to the Next Level?**At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.**What We Offer!*** A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching* Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.* Paid Time Off (PTO) and paid company holidays* A tuition reimbursement plan where employees are encouraged to continue their education and development* For more information on our benefit offerings, please visit and scroll down to view our employee benefits.General position summary:This role will have responsibilities of monitoring and tracking shipments to ensure delivery dates are metEssential Duties & Responsibilities:* Assist in monitoring and tracking shipment status to ensure delivery dates are met* Update database with notes regarding changes and communications – weights, dates, addresses changes, etc* Effectively communicate with agents and customers via telephone and email regarding status of shipment* Confer with all parties involved to expedite or locate missing, misrouted, or delayed household shipments* Assist with sending required documentation and paperwork to the bases* Additional administrative tasks including data entry and phones* Overtime is required during peak season* Other duties as assignedSkills Required* Excellent customer service and communication skills (verbal and written)* Ability to work under deadlines and within specific time frames* Exceptional ability to identify, analyze, and solve problems* Ability to articulate a vision and then motivate others for engagement* Self-motivated; works with resourcefulness, urgency and with minimum supervision* Strong ability to prioritize and re-prioritize as situations change throughout the workday* Ability to cultivate the strengths of subordinates and peers* Strong documentation, planning, and organizing skillsOther Duties & Responsibilities:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Education & Experience:* Associates business degree preferred; one year + experience in related customer service, transportation, logistic industry or equivalent combination of education and experience.**TRAVEL:*** No travel required.Language Skills:* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.* Ability to write routine reports.* Ability to speak effectively before groups of customers or employees of organization.* Excellent written and verbal communication skills.Mathematical Skills:* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.* Ability to apply concepts of basic algebra and geometry.Reasoning Ability:* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer Operations:* To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite and knowledge of social networkingPlanning/Organization:* Ability to prioritize and re-prioritize as situations and needs change throughout the workday* Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize workWorking Conditions:* Cubicle working environment* Noise level in the work environment is usually moderatePhysical/Environmental Demands:Activity:* Stand - Under 1/3 Time* Walk - Under 1/3 Time* Sit – Over 2/3 Time* Use hands to finger, handle, or feel - Over 2/3 Time* Reach with hands and arms – 1/3 to 2/3 Time* Climb or balance – None* Stoop, kneel, crouch or crawl – Under 1/3 Time* Talk or hear – over 1/3 to 2/3 time* Taste or smell – None* Other - NonePhysical Activity Level:* The employee must occasionally lift and/or move up to 10 pounds.* While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.* The employee is occasionally required to reach with hands and arms.Manual Dexterity:* Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.Special Vision Requirements:* Specific vision abilities required by this job include close vision and ability to adjust focus.The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. #J-18808-Ljbffr