Administrative Assistant

The Administrative Assistant provides essential administrative and customer service support to ensure the efficient daily operation of Safe Food Handlers Corp. This position serves as a primary point of contact for students, instructors, regulatory agencies, and business clients while coordinating training schedules, maintaining records, processing certifications, and supporting company operations. Key Responsibilities Administrative Support Manage daily office operations and administrative functions. Answer phone calls, emails, and customer inquiries in a professional and timely manner. Prepare, organize, and maintain electronic and physical records. Schedule appointments, meetings, training classes, and instructor assignments. Assist with document preparation, data entry, filing, and correspondence. Customer Service Provide exceptional support to students, clients, and regulatory partners. Assist customers with registration, certification verification, and course information. Resolve routine customer concerns and elevate complex issues when necessary. Maintain accurate customer records and communication logs. Training & Certification Administration Process food safety certification applications and training records. Verify course completion documentation and maintain compliance records. Coordinate class rosters, training materials, and certification distribution. Monitor certification expiration dates and assist with renewal communications. Support online learning platform administration and student enrollment processes. Data Management & Reporting Enter and maintain accurate data within company databases and software systems. Generate reports related to training participation, certifications, sales, and operational metrics. Assist with tracking company performance indicators and maintaining organizational records. Ensure confidentiality and accuracy of all business and customer information. Process invoices, payments, and expense documentation. Assist with accounts receivable and customer billing inquiries. Maintain office supplies and coordinate vendor orders. Support special projects and operational initiatives as assigned. Qualifications Minimum 1–3 years of administrative, office support, or customer service experience. Strong organizational and time‑management skills. Excellent written and verbal communication abilities. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace. Ability to manage multiple priorities while maintaining attention to detail. Experience with database management, CRM systems, or learning management systems preferred. Ability to work independently and collaboratively in a fast‑paced environment. Knowledge, Skills, and Abilities Excellent problem‑solving and critical‑thinking skills. Ability to handle confidential information with discretion. Effective multitasking and project coordination abilities. Strong data‑entry accuracy and record‑keeping skills. Adaptability and willingness to learn new technologies and processes. Physical Requirements Prolonged periods of sitting and computer use. Ability to occasionally lift and move office materials up to 25 pounds. Ability to communicate effectively in person, by phone, and electronically. Office‑based with potential remote or hybrid work opportunities. Regular interaction with students, instructors, clients, and regulatory agencies. Fast‑paced environment requiring flexibility and responsiveness to business needs. #J-18808-Ljbffr Safe Food Handlers Corporation