Lead, System Product Management

Role Description

The Lead, System Product Management is responsible for defining and driving the vision, strategy, and lifecycle of MAPS pharmacy automation system products. This role serves as the senior product authority for assigned systems and leads through influence, expertise, and outcome ownership. The position owns the multi‑year system roadmap and ensures MAPS delivers scalable, repeatable, and supportable automation solutions.

Key Responsibilities

• System Strategy & Roadmap
  • Own and evolve the system product vision and multi‑year roadmap.
  • Translate business, quality, and technology needs into prioritized outcomes and investment recommendations.
  • Guide buy‑vs‑build decisions, major architectural direction, and vendor selection.
  • Define value hypotheses, success criteria, and expected outcomes for major investments.
  • Lead end‑of‑life planning, decommissioning, and migration strategies for legacy components.
• Portfolio Prioritization
  • Prioritize system initiatives across competing demands using an outcome‑based framework.
• Cross‑Functional Leadership
  • Lead complex initiatives across engineering, architecture, quality, operations, and vendors.
  • Drive alignment, manage dependencies, and support capital prioritization and deployment sequencing.
• Governance, Risk & Quality
  • Ensure systems meet quality, compliance, and reliability expectations.
  • Manage risk, technical debt, and lifecycle concerns.
  • Govern system design tools (simulation, staffing models, utility estimates, process models) to ensure standardization and version control.
  • Govern approved solution components and service offerings to ensure scalability and enterprise alignment.
  • Use system‑level metrics to guide prioritization and roadmap adjustments.
• Stakeholder Engagement
  • Communicate roadmap progress, trade‑offs, and system health to senior and executive stakeholders.
• Customer & User Discovery
  • Lead ongoing discovery with customers, operators, and internal users to identify needs and validate assumptions.
  • Maintain a clear product narrative aligned to MAPS strategy and customer outcomes.
• Capability Building
  • Mentor product managers, product owners, and system leads.
  • Contribute to product management standards and organizational maturity.

Success Measures (KPIs)

• Product Strategy & Execution
  • Approved system roadmaps aligned to enterprise strategy.
  • On‑time delivery of roadmap commitments.
  • Demonstrated value realization and system P&L performance.
• System Quality & Reliability
  • Improved stability, availability, and performance.
  • Reduction in critical defects and incidents.
  • Effective management of technical debt and lifecycle risk.
• Stakeholder Satisfaction
  • Positive feedback from business, technology, and quality partners.
  • Clear communication of priorities, trade‑offs, and outcomes.
• Organizational Impact
  • Increased adoption of system design tools and approved solution components.
  • Improved consistency and scalability of system designs.
  • Growth of product management and system design capability.

Qualifications

• Bachelor’s degree or equivalent experience.
• Typically requires 10+ years of experience in product management, system ownership, platform leadership, or equivalent technical leadership roles.
• Extensive experience in product management, system ownership, or platform leadership.
• Proven ability to lead through influence and operate independently with senior stakeholders.
• 5+ years of pharmacy automation industry experience preferred.
• Power BI, Power Query, and SIMIO knowledge preferred.

Benefits

• Competitive compensation package.
• Annual bonus or long-term incentive opportunities may be offered.
• Pay range: $151,200 - $252,000.