Part-Time Customer Experience Specialist (Leasing/Customer Service)

As a Customer Experience Specialist, you will help residents feel at home and assist prospective residents in finding their perfect apartment home at The Retreat at Stillmeadow Apartments in Eastern Cincinnati, OH. You will work part‑time with a flexible schedule that includes weekend and evening hours. Responsibilities: Put your upbeat attitude, communication skills, and creativity into action. Stand and smile when greeting all customers, including prospects, residents, and vendors when they enter the office. Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text. Answer all phone calls to the property and take detailed notes and information. Ensure apartments are ready to show daily and for upcoming move‑ins. Walk through buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents. Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters. Assist in planning community events and social media marketing. Organize the package room daily as packages are delivered. Maintain community‑related communications and vendor relationships. Begin to kick‑start your career with room to grow into future management positions. #J-18808-Ljbffr