Service Engineer
Axelon
Job Title
Location: Lithia Springs, GA Duration: 4 Months Work Mode: On-Site
Responsibilities
- Provide on-site support for company server and data center systems, ensuring rapid issue resolution and minimal downtime
- Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
- Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
- Support both reactive and preventive maintenance following established procedures
- Collaborate with internal teams and customers during service events to ensure clear communication and resolution
- Document work performed and contribute to shared knowledge and best practices
- Participate in on-call rotations and support extended coverage when needed
Requirements
- Minimum 3 years of experience in technical support, field service, or data center roles
- Associate or bachelor's degree in IT or related field (or equivalent experience)
- Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules
Preferred Skills
- Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
- Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
- Familiarity with Linux or similar operating systems
- Strong troubleshooting and problem-solving abilities
- Comfortable working independently on-site and communicating clearly with customers
- Willingness to learn and support emerging technologies, including AI platforms
- Dell or other vendor certifications are a plus, but not required
Vacancy posted 9 hours ago
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