Clinical Capacity & Workforce Planning Lead

Job Description

Job Description

About Sunrise Group

Sunrise Group is building the future of sleep health by combining breakthrough technology with expert care. We started in 2015 with a straightforward idea: sleep diagnosis should happen in the comfort of your own home, not in a hospital. To make that possible, we created a first-of-its-kind chin sensor, carefully validated through clinical research, reviewed by leading sleep experts, and cleared by the FDA.

Since then, Sunrise Group has grown from a single innovation into a complete sleep health company. We now design advanced diagnostic and treatment solutions, and we deliver care directly to patients through Dreem Health, our digital sleep clinic. By serving patients in all 50 states with reimbursed care, we are making sleep treatment more accessible, more personal, and much simpler than it has ever been.

We are hiring a Clinical Capacity & Workforce Planning Lead to build and optimize the engine behind how our providers deliver care at scale.

At Dreem Health, access is everything. Every provider schedule directly impacts how quickly a patient can be seen, how long they wait for care, and how efficiently we grow. This role exists to make sure our clinical capacity is never left to chance.

You will own the structure behind provider calendars across all 50 states. That means approving leave requests while protecting minimum service levels, proactively opening and adjusting clinical agendas based on demand, and ensuring that coverage remains consistent even as we scale. When providers are unavailable, you won't just move appointments reactively — you will proactively engage patients, reschedule thoughtfully, and optimize available slots to maintain both patient satisfaction and provider productivity.

This role sits at the intersection of operations, workforce planning, and patient experience. You will analyze utilization trends, identify demand surges before they become bottlenecks, and determine when we need to recruit additional providers. You'll partner closely with HR to trigger hiring at the right moment and collaborate with credentialing and licensing teams to ensure our providers are licensed in the states where demand is growing fastest.

You will work directly with patients when rescheduling is required, ensuring that every schedule adjustment is handled with clarity, empathy, and professionalism. At the same time, you'll operate with data and structure — building dashboards, forecasting capacity, and aligning workforce strategy with company growth.

This is not a calendar coordination role. It is a capacity architecture role.

Your decisions will impact:

• Patient access
• Provider workload balance
• Service continuity
• Revenue scalability

This role ensures our clinical supply can keep up with our demand — intelligently, predictively, and sustainably.

If you enjoy solving complex operational puzzles, balancing human considerations with business needs, and building systems that scale, this is where you will thrive.

• Review and approve provider leave requests while ensuring minimum service coverage
• Open and optimize clinical calendars based on demand forecasts
• Build and maintain state-by-state coverage matrices
• Reduce service disruption during provider absences

• Proactively contact patients to reschedule appointments when providers are unavailable
• Call patients to move appointments appropriately to fill open capacity
• Minimize cancellation impact and reduce idle provider time
• Maintain high patient satisfaction during schedule changes

• Analyze provider utilization by state
• Identify bottlenecks and demand surges early
• Forecast when additional providers are needed
• Monitor appointment wait times and coverage gaps

• Define hiring triggers based on utilization thresholds
• Partner with HR to launch recruitment processes
• Identify which state licenses are required to support growth
• Coordinate with credentialing and licensing teams to prioritize applications

• 3–7 years in operations, workforce planning, healthcare ops, or scheduling management
• Strong analytical and systems thinker
• Comfortable interacting directly with patients
• Experienced in high-growth or fast-paced environments
• Confident making decisions balancing human and business needs
• Excellent communicator (both internal teams and patients)
• Exceptional organizational and stakeholder-management skills

• Experience in telehealth or multi-state operations
• Familiarity with provider licensing processes
• Experience building dashboards or operational reporting

At Sunrise Group, we're tackling real sleep health challenges that affect millions. We keep things clear and simple ✨, value trust and collaboration , and lead with optimism and compassion . These values guide everything we do. If you're looking for the autonomy to take ownership of your work, make an impact, and be part of a team where ideas move fast and everyone has a voice, Sunrise might just be the right fit.

• Meaningful work that directly improves peoples' lives
• Be part of an international team across the US, France, Belgium
• Annual company offsite
• Comprehensive health benefits (medical, dental, vision)
• FREE One Medical membership
• 401(k) with company match
• 20 days PTO + 10 paid holidays + 80 hours paid sick leave
• Internet stipend

$62k-$72k per year

We hire humans, not bullet points. Don't meet every single qualification? That's okay. We care more about who you are than what's on your CV. We're looking for people who are curious, resourceful, and ready to roll up their sleeves — especially if you're excited about building something new in healthcare. So if you think you could make an impact here, reach out to us.

Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.

Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.