Field Service Technician

Field Service TechnicianAs a Field Service Technician, you will travel to customer locations to install, maintain, troubleshoot, and repair specialized medical equipment. Your role is vital in ensuring the seamless operation of Maternal Infant Care products, including Fetal monitors and Giraffe OmniBeds.ResponsibilitiesPerform installations, FMI- Field Modification (recalls), and upgrades on medical equipment within a hospital settingConduct calibration, testing, and performance verification.Install and configure new equipment and system upgrades.Complete software updates and warranty repairs on Maternal Infant Care products.Manage work orders and document service activities using ServiceMax.Follow dispatch team leads to complete service visits, including FMIs and installations.Provide professional on-site support to healthcare clients.Traveling locally (200-300 miles of home) roughly 75-90% of the timeEssential SkillsTroubleshooting and repair skills.Electrical knowledge.Field service experience.HVAC and cable tech experience.Customer service and installation proficiency.Additional Skills & QualificationsStrong mechanical or technical troubleshooting skills.Ability to read and interpret technical manuals and service documentation.Good communication and customer interaction skills.Strong time management and organizational skills.Comfort working independently in field environments.Willingness to travel 100% by air or via vehicles.Option 1: High School Diploma or equivalent with 2–4 years of technical, mechanical, or field service experience.Option 2: Associate degree or technical/trade school certification with 1+ year of technical experience.Valid driver's license and proof of liability insurance.Ability to operate personal or rental vehicles.Why Work Here?Enjoy gas reimbursement at $0.40 per mile, per diem for travel, and a company credit card for unexpected overnight stays. Benefit from paid technical training and ongoing development, with all tools and equipment provided. Experience company-paid travel for jobs further than 7 hours from home, supported by a great team with low turnover. Explore opportunities for internal growth and relocation within a nationwide company. Access comprehensive benefits, including health, vision, dental, and a 20% employer match on savings, along with HSA, life, and supplemental insurance options. Enjoy three weeks of accrued PTO in your first year, along with 2 floating holidays and 7 paid holidays.Work EnvironmentThe schedule is Monday to Friday during the day shift, with no set hours but full-time guaranteed. Start work between 6 am or 7 am and work through completion. Travel is extensive, with the possibility of being away 2 weeks each month. This hands-on field service role requires frequent standing, walking, bending, and equipment handling, using diagnostic and small hand tools. You must be able to lift up to 50 lbs and move equipment up to 125 lbs, with regional day and overnight travel.Job Type & LocationThis is a Permanent position based out of Madison, WI.Pay and BenefitsThe pay range for this position is $56160.00 - $60320.00/yr. Paid technical training and ongoing development All tools and equipment provided Company-paid travel Work with advanced healthcare equipment Join a rapidly expanding national service organizationWorkplace TypeThis is a fully onsite position in Madison,WI.Application DeadlineThis position is anticipated to close on Aug 24, 2026.