Field Service Technician

Field Service TechnicianThe Field Service Technician travels to customer sites to install, service, and maintain complex industrial equipment in line with customer specifications. This role combines electrical, mechanical, and software troubleshooting in a high-tech environment, supporting automated machinery and control systems while providing exceptional on-site and remote customer support.ResponsibilitiesTravel to customer locations regionally and internationally to install, service, and maintain industrial equipment according to customer specifications.Perform electrical and mechanical troubleshooting on machinery, including single-phase, three-phase power, and low-voltage systems.Diagnose and resolve issues with PLCs, HMIs, and automated equipment, including Siemens S7 and related control systems.Conduct preventive maintenance, repairs, and adjustments to ensure optimal performance and reliability of equipment.Install, commission, and start up new equipment, ensuring proper configuration, calibration, and integration with customer systems.Use hand and power tools to perform mechanical and electrical tasks safely and efficiently, following all relevant procedures.Read and interpret electrical schematics, wiring diagrams, and technical drawings to identify issues and implement solutions.Provide remote troubleshooting and technical support to customers when on-site visits are not immediately required.Deliver clear and effective customer training on equipment operation, safety, and maintenance procedures.Document service activities thoroughly using Microsoft Office and service reporting systems, including work performed, parts used, and recommendations.Communicate proactively with customers about findings, solutions, and next steps, ensuring a high level of customer satisfaction.Work independently with minimal supervision, managing time and priorities effectively while traveling and on-site.Collaborate with internal teams to share technical insights, escalate complex issues, and contribute to continuous improvement of equipment and service processes.Essential Skills4+ years of experience as a service technician working with industrial equipment or machinery.Strong electrical troubleshooting skills, including experience with single-phase, three-phase power, and low-voltage systems.Strong mechanical troubleshooting skills and hands-on experience with machinery.Experience diagnosing and resolving PLC, HMI, and automated equipment issues.Knowledge of industrial automation, controls, and machinery systems.Ability to read and interpret electrical schematics, wiring diagrams, and technical drawings.Proficiency in remote troubleshooting and providing technical support.Experience with equipment installation, commissioning, and startup activities.Strong problem-solving and analytical abilities in technical environments.Excellent customer service and communication skills, both verbal and written.Ability to train customers on equipment operation and maintenance.Ability to work independently with minimal supervision, including during extensive travel.Proficiency with Microsoft Office and service reporting systems.Ability to lift 20+ lbs consistently while performing service and maintenance tasks.Valid passport to support frequent regional and international travel.Additional Skills & QualificationsHands-on experience with Office 365, Linux, PLC systems, and Siemens S7 (minimum 6+ months).Ability to use hand and power tools; prior experience is a plus, and training will be provided.Familiarity with field service practices, including preventive maintenance and repair of complex equipment.Comfort working in high-tech, automated environments where quality and precision are critical.Why Work Here?This role offers a versatile and technically challenging career in a high-tech environment where quality is paramount and continuous investment in R&D keeps technical knowledge current. You will join a dynamic and growing organization that values creativity, encourages initiative, and gives you the freedom to bring fresh ideas and approaches. The culture emphasizes open communication, a family-oriented atmosphere, and a strong embrace of innovation and change, providing ample opportunities to shape your own professional growth path.Work EnvironmentWork is performed primarily at customer sites worldwide, with approximately 140–180 travel days per year, including extended hours during busy seasons. Assignments include both regional and international travel, requiring a valid passport and comfort with frequent trips and varying schedules. The role operates within high-tech facilities where automated equipment, industrial controls, and advanced machinery are standard, and quality and safety are top priorities. The Field Service Technician reports directly to the Service Manager and works independently while collaborating with internal teams to support customers in demanding, technology-driven environments.Job Type & LocationThis is a Permanent position based out of Madison, WI.Pay and BenefitsThe pay range for this position is $70000.00 - $85000.00/yr. Comprehensive health, dental, and vision insurance, a 401(k) plan, paid time off, and sick leave. Travel expenses are reimbursed through mileage and per diem, and a company card is provided for work-related expenses.Workplace TypeThis is a fully onsite position in Madison, WI.Application DeadlineThis position is anticipated to close on Aug 26, 2026.