Front Desk Agent

Job Description Job Description Benefits & Perks

Fixed schedule
Career advancement opportunities
Competitive compensation
Hands-on hospitality experience
Positive, fast-paced work environment
Join Our Team at Velkommen Inn Velkommen Inn in Clifton, TX is looking for a friendly, dependable, and professional Front Desk Agent to join our team full-time. If you enjoy working with people, staying organized, and creating a welcoming guest experience, this could be a great fit for you. In this role, you will be the first point of contact for our guests, helping create a positive and lasting impression from check-in to check-out. We are looking for someone with a warm personality, strong communication skills, and a customer-focused attitude who can stay calm and positive in a fast-paced environment.

Job Summary As a Front Desk Agent, you will greet and assist guests, manage check-ins and check-outs, answer phones, handle reservations, process payments, and maintain an organized and welcoming front desk area. You will also communicate with housekeeping and maintenance to support smooth daily hotel operations and may be assigned small daily tasks as needed. Your goal is to provide every guest with exceptional customer service and ensure they have a comfortable, pleasant stay.

Key Responsibilities Greet guests with a warm, positive, and professional attitude
Complete guest check-ins and check-outs accurately and efficiently
Answer phone calls, emails, and in-person guest inquiries
Take, update, and cancel reservations as needed
Process payments, issue receipts, and maintain accurate records
Issue room keys and explain room features, hotel amenities, and local attractions
Build rapport with guests and identify their needs through friendly conversation
Maintain a clean, organized, and welcoming front desk, lobby, and common areas
Communicate with housekeeping and maintenance to coordinate room availability and daily operations
Handle guest concerns professionally and resolve issues with a customer-focused approach
Ensure compliance with hotel health, safety, and quality standards
Complete paperwork and assigned tasks promptly and accurately
Qualifications High school diploma or GED required; some college is a plus
Customer service or hospitality experience preferred
Friendly, outgoing, and professional personality
Strong communication, organization, and problem-solving skills
Comfortable multitasking in a fast-paced environment
Computer literacy required
Experience with hotel software such as Opera, Fidelio, or similar is a plus
Proficient in English; additional languages are a plus
Reliable transportation and punctual attendance required
Flexible to work nights, weekends, and holidays as needed
Ability to stand for extended periods and lift up to 25–30 pounds
Why Work With Us At Velkommen Inn, you’ll be part of a team that values hospitality, professionalism, and guest satisfaction . This is a great opportunity for someone who wants to build experience in the hotel industry while working in a supportive environment with opportunities for growth. If you are energetic, detail-oriented, and passionate about delivering excellent service, we’d love to meet you.