Customer Service Representative

Now Hiring Customer Service Representatives Location: Burbank, Ohio Full-Time & Part-Time | Multiple Shifts Available Join a growing, customer-first team! World Truck Towing & Recovery, Inc. is seeking dependable, professional individuals to join our Customer Service/Dispatch team. As the first point of contact, you play a vital role in helping customers during stressful situations and ensuring fast, reliable service. No towing experience required paid training provided! Key Responsibilities Deliver calm, professional customer support in a fast-paced environment Answer incoming calls and gather key information using guided questions Dispatch towing and roadside services efficiently and accurately Provide service updates and estimated arrival times Communicate with drivers and coordinate responses Assist with billing, scheduling, and general administrative tasks Demonstrate strong information retention and attention to detail Ability to interpret direction and complete tasks with minimal supervision What We're Looking For High school diploma or equivalent Customer service experience preferred (not required) Strong communication and multitasking skills Ability to stay calm and professional under pressure Basic computer skills (dispatch software experience is a plus) Reliable, team-oriented, and detail-focused What We Offer Competitive pay (based on experience) Overtime opportunities (time-and-a-half) Paid training no experience necessary Flexible scheduling multiple shifts available Advancement opportunities we promote from within Benefits Health Insurance & Health Savings Account contributions Life & Supplemental Insurance (Disability, Accident, Critical Illness) 401(k) with company match Paid Holidays & Paid Time Off Proactive Health Management Plan (telemedicine, health coaching, and more) About World Truck With over 40 years of experience, World Truck Towing & Recovery provides 24/7 towing, transport, and recovery services across Ohio, including Seville, Medina, Columbus, Cleveland, Akron, and Grove City. We support major interstate corridors such as I-70, I-71, I-76, I-77, I-80, I-90, I-270, and more, delivering fast, professional service when customers need it most. Our reputation is built on safety, reliability, and customer service excellence. "One Call Does It All." Contact Information 4970 Park Avenue West, Seville, Ohio 44273 Phone: View phone number on click.appcast.io | Toll-Free: View phone number on click.appcast.io PUCO# 145201-T | DOT# 1084022 | MC# 426878 Apply today and be the voice that keeps Ohio moving.