Sales Coordinator

Overview Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers… we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. We’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team. Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as a Sales Coordinator. Responsibilities / Essential Functions Coordinate group room blocks Manage all pre-arrival and post-departure tasks Conduct hotel site tours for walk-in guests if the Sales Manager is not on property Manage group files and turnover checklist for opportunities booked by the Sales Manager Assist with administrative tasks Provide the highest quality of service to the customer always; set example for immediate and hotel-wide staff Take inquiries and walk-ins that come into the hotel for group and/or meeting room business in the absence of the Sales Manager Ability to analyze business to make profitable decisions for the hotel; determine if it fits, quote rates and quote room rentals Prepare and distribute all outgoing correspondence pertaining to the property from the Sales Manager/Director of Sales (e.g., faxes, proposals, contracts, thank you letters, regret letters, sales kits, comp night certificates) Knowledge of Brand Systems and use daily for all group and transient business Responsible for all meeting room events booked by the Director of Sales: prepare banquet event orders, send BEOs to clients, greet all meeting room & social event contacts prior to events, manage advanced payments, direct bill authorizations, credit card authorizations, check in with contacts during break times and lunch and after the event Maintain group rooming lists; enter rooming list, route charges, release blocks after cut-off; monitor blocks to determine if adjustments are needed; enter final pickup in Brand System Prepare and distribute Group Resumes Make all direct bill reservations and apply to direct bill account Handle all group special requests (shuttle requests group & individual), amenity form distribution and follow up, reservation cards Responsible for sales file maintenance Ensure collateral stock is maintained Knowledgeable of Front Desk check-in/out, answering phones, transferring calls, making reservations, etc. Maintain close relations with the top accounts Monthly visits to clients that have been interacted with regularly to thank for business; often will be joint calls with the Director of Sales Assist the Director of Sales in planning property-specific sales blitzes and client events Involvement in community activities and hotel programs Clear understanding of all selling strategies set by Revenue Manager to ensure revenue maximization Attend and participate in weekly sales, staff, bi-weekly revenue meetings, monthly regional meetings and other meetings as assigned Attend brand-required training as well as Ascent Hospitality required training Inform General Manager, Director of Sales, and Regional Director of Ops of potential opportunities/concerns with clients Cross-sell opportunities between cluster properties Comply with company policies and procedures Knowledge of occupancy, average rate and RevPAR goals Specific Job Knowledge, Skills and Abilities Excellent written and verbal communication and interpersonal skills Highly responsible, reliable, and ethical Well organized and detail-oriented Ability to multi-task Proficiency in Microsoft Office applications At least one year of prior hotel experience Physical Demands Sit for long periods of time; use hands and fingers repetitively; view computer screens for long periods; use office equipment (telephone); reach with hands and arms; and stoop, kneel or crouch; frequently walk, climb stairs, talk and hear May be required to regularly lift and/or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds Must be capable of effectively using close vision, distance vision, and color vision Able to operate in mentally and physically stressful situations Qualification Standards Education: High school education or equivalent required. Some college education preferred. Some experience or training in same or similar field preferred Must be able to work in a team environment EEO Employer #J-18808-Ljbffr