Assistant Account Manager

Assistant Account Manager - Syosset, New York

LHH Recruitment Solutions is seeking a detail-oriented Assistant Account Manager on behalf of our client in the medical device industry. This opportunity is ideal for a professional with experience supporting customers in a regulated healthcare or medical device environment and who understands the importance of compliance, accuracy, and responsiveness.

This role combines customer interaction, order processing, and regulatory awareness within a highly structured, compliance-driven setting.

Position Overview

The Assistant Account Manager will manage inbound and outbound customer communications related to medical device products, order processing, and account setup. This individual must demonstrate strong computer proficiency, including Excel skills, and maintain awareness of FDA and ISO regulations governing medical devices.

The ideal candidate thrives in multi-system environments and understands the importance of regulatory compliance in healthcare operations.

Key Responsibilities

Serve as the primary point of contact for patients, physicians, and healthcare partners

Process and manage customer orders for medical devices and related supplies

Accurately enter and maintain customer data within internal databases and CRM systems

Ensure compliance with FDA and ISO regulatory standards

Support regulatory documentation processes related to medical device distribution

Utilize Microsoft Excel for data entry, reporting, and order tracking

Navigate multiple systems simultaneously while maintaining accuracy

Participate in structured virtual training sessions and adhere to established protocols

Resolve customer inquiries efficiently while maintaining regulatory compliance

Required Qualifications

Prior experience in a medical device company or regulated healthcare environment

Strong computer skills, including proficiency in Microsoft Excel

Working knowledge of FDA and ISO regulations related to medical devices

Ability to manage multiple systems and screens simultaneously

Strong written and verbal communication skills

Comfort participating in structured virtual training sessions (e.g., Microsoft Teams)

What Were Looking For

High attention to detail and regulatory awareness

Ability to work within structured compliance frameworks

Strong organizational and multitasking skills

Professional judgment when handling sensitive healthcare-related inquiries

A proactive, service-oriented mindset

Salary: $65,000- $75,000

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance