NICE CXone Developer / Designer - CCaaS
United Technology
NICE CXone Developer / Designer – CCaaS
Location: Remote within USA
Experience: 7–12 Years
Job Summary
We are seeking an experienced NICE CXone Developer / Designer with strong hands-on expertise in designing and developing enterprise contact center solutions on the NICE CXone platform .
This is a development and solution-design focused role. The ideal candidate should have strong experience building IVR solutions, CXone Studio scripts/contact flows, routing logic, queues, integrations, and customized CCaaS solutions .
Key Responsibilities
- Design and develop contact center solutions using NICE CXone .
- Build and customize IVR, call flows, and customer interaction workflows .
- Develop and maintain CXone Studio scripts for complex contact center requirements.
- Design advanced routing logic, skills-based routing, queues, and interaction flows .
- Translate business and contact center requirements into scalable technical designs.
- Develop integrations between NICE CXone and CRM, APIs, and enterprise applications .
- Design and implement API-based integrations for contact center workflows.
- Develop reusable components and standardized CXone design patterns.
- Customize CXone solutions based on business and customer-experience requirements.
- Perform unit, integration, and end-to-end testing of developed solutions.
- Troubleshoot complex issues within scripts, IVR flows, routing logic, and integrations .
- Optimize existing CXone solutions for performance, scalability, and maintainability.
- Participate in solution design reviews and provide technical recommendations.
- Support deployments, releases, and production implementation of developed solutions.
- Maintain technical design and development documentation.
Good to Have
- Experience with CRM and enterprise application integrations.
- REST API / Web Services integration experience.
- Experience with large-scale CCaaS implementations or migrations .
- Experience designing complex enterprise contact center solutions.
- Knowledge of cloud-based integration patterns.
Must-Have Skills
- NICE CXone Development
- NICE CXone Studio / Studio Scripting
- IVR & Contact Flow Development
- Routing Logic & Queues
- Contact Center Solution Design
- CXone Customization
- CCaaS Development
- API / REST Integrations
- Contact Center Integrations
- Skills-Based Routing
- Troubleshooting & Debugging
- Solution Design & Development
Vacancy posted 4 days ago
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