Front Office & Client Experience Coordinator (Receptionist)

Full-time Description At Grand Canyon Law Group, we help good people accused of a crime take control of their case and save their future. The Front Office & Client Experience Coordinator is often the first voice a client hears and the first face they see when they walk through our doors. This role is essential to creating a welcoming, professional, and organized environment while supporting the day-to-day flow of the office. This is more than a traditional receptionist role. This position plays a key part in shaping the client experience, supporting intake and administrative workflows, and ensuring the front office runs with compassion, honesty, and results. We are looking for a bright, driven, and polished professional who can bring calm to high-stress situations, communicate with confidence and empathy, and take ownership of the front office with urgency and care. Core Responsibilities Client Experience & Front Office Serve as the first point of contact for clients, potential new clients, guests, and referral partners Welcome visitors with warmth, professionalism, and confidence Maintain a polished, organized, and client-ready lobby, reception area, and conference rooms Help create a calm, supportive, and professional environment for individuals and families who may be going through difficult situations Phone & Communication Support Answer incoming calls promptly and professionally Route current client calls, potential new client calls, and outside calls to the appropriate team members Take accurate messages and ensure timely follow-up Support strong communication flow between clients, intake, legal teams, and leadership Administrative & Operational Support Assist with office opening and closing procedures Help maintain office supplies, refreshments, and front office organization Support administrative tasks such as data entry, document handling, reporting, and scheduling support as assigned Assist with recurring office coordination tasks, including supply ordering, lunch coordination, and general front office upkeep Billing & Intake Support Assist with in-person payment handling and related documentation in accordance with firm procedures Support intake and CRM-related administrative workflows with accuracy and urgency Help ensure client information, documentation, and internal follow-up tasks are handled properly What Success Looks Like in This Role Every client and guest feels welcomed, respected, and cared for The front office stays organized, polished, and professional Calls, messages, and administrative tasks are handled accurately and promptly Communication is clear, honest, and dependable The role is approached with urgency, ownership, and attention to detail The Front Office Coordinator reflects the firm’s core values of Compassion, Honesty, and Results in every interaction Requirements Required Qualifications At least 2 years of experience in a receptionist, front desk, administrative, client service, or office coordination role Strong verbal and written communication skills Professional presence with a warm, polished, and confident demeanor Strong organizational skills and attention to detail Ability to manage multiple priorities in a fast-paced environment Ability to remain calm, professional, and compassionate during stressful or emotionally charged interactions Comfortable handling sensitive and confidential information with discretion Experience using office technology and software systems, including email, calendars, and data entry platforms Ability to follow written procedures and firm processes consistently Ability to occasionally lift or move office supplies, deliveries, or similar items up to 20 pounds Must be able to work full-time, on-site, Monday through Friday Preferred Qualifications Experience working in a law firm, medical office, or other professional services environment Experience in a client-facing role involving high call volume and in-person interaction Familiarity with CRM, case management, billing, or scheduling systems Experience handling payments, client documentation, or administrative reporting Bilingual abilities are a plus, particularly Spanish Key Traits for Success Bright, driven, and eager to grow Compassionate and service-minded Honest, dependable, and accountable Highly organized and proactive Strong sense of urgency Emotionally intelligent and professional under pressure Team-oriented, coachable, and solutions-focused Salary Description $20-23 Per Hour #J-18808-Ljbffr Grand Canyon Law Group