Front Desk Agent

Front Desk Agent | Marriott Colorado Springs

You are usually the first person a guest sees when they walk through our doors. You are also often the last. And everything that happens in between, every question answered, every problem solved, every moment where a guest feels genuinely taken care of, has your fingerprints on it. That is not a small thing. That is the heartbeat of hospitality, and we are looking for someone who understands that and takes real pride in it.

We are looking for a highly motivated, people-first Front Desk Agent to join our team at the Marriott Colorado Springs. If you are someone who lights up when you connect with people, stays calm when things get complicated, and genuinely cares about making someone's experience better than they expected, this role was made for you.

As a Front Desk Agent, you are the face of this hotel. You set the tone from the very first interaction, and you have the power to turn an ordinary stay into one our guests talk about long after they check out. This role also offers real opportunity for growth within our organization. We believe in developing our people, promoting from within, and building careers, not just filling positions.

What You'll Be Doing

• Greeting every guest immediately with a warm, sincere, and professional welcome that sets the tone for their entire stay
• Completing the check-in and check-out process efficiently and accurately, including inputting and retrieving guest information, confirming room rates and preferences, coding electronic keys, and providing welcome packets
• Verifying and processing credit cards, handling cash, balancing an assigned house bank, and accurately performing moderately complex mathematical calculations throughout the shift
• Accepting and recording various forms of payment including vouchers, traveler's checks, and foreign currency at current posted rates
• Posting charges to guest rooms and house accounts using our property management system
• Answering the phone promptly and professionally, retrieving and communicating guest messages, and handling requests for mail, packages, and faxes
• Promoting the hotel's marketing programs and loyalty offerings
• Fielding guest concerns and complaints with patience, empathy, and a genuine commitment to finding a solution
• Remaining calm, composed, and solutions-focused during high-volume periods and emergency situations
• Negotiating appropriate recovery solutions for guests when something does not go as planned
• Maintaining a thorough knowledge of hotel outlet hours, local attractions, and property amenities
• Supporting PBX operators and reservations agents as directed by leadership

What We're Looking For

• A genuinely engaging and warm personality; you make people feel at ease the moment you interact with them
• A real passion for connecting with people from all walks of life and all parts of the world
• Outstanding customer service skills and a natural instinct for anticipating what guests need
• A calm, resourceful approach to problem solving; when things go sideways, you find a way forward
• Strong communication skills, both verbal and written, including a clear and professional phone presence
• Knowledge of emergency procedures and the ability to remain composed and decisive under pressure
• A commitment to accuracy in financial transactions and cash handling procedures
• Solid basic math skills and comfort using a calculator to perform moderately complex calculations without error
• Flexibility to work varying shifts including mornings, evenings, weekends, and holidays

Qualifications

• High school diploma or equivalent required; some college or hospitality education is a plus
• Previous experience in a guest-facing customer service role is preferred; hotel front desk experience is a strong plus
• Experience handling cash and processing financial transactions accurately
• Comfortable working in a fast-paced, high-volume environment for the duration of a shift
• Basic mathematical proficiency and comfort with a calculator for moderately complex calculations
• Knowledge of emergency procedures and hotel safety protocols, or willingness to learn
• Ability to stand and remain active throughout the shift
• Flexible availability including evenings, weekends, and holidays
• A professional appearance and demeanor that reflects the quality of the Marriott brand
• Bilingual communication skills are a plus but not required

Who Thrives Here

The Front Desk Agents who truly excel in this role are the ones who take genuine ownership of the guest experience. They do not just check people in and check people out. They read the room. They notice when a guest seems frustrated before that guest says a word, and they are already thinking about how to help. They stay steady when the lobby is packed and the phones are ringing. They solve it, they smile, and they move on to the next person ready to do it all over again.

What's In It for You

At Pyramid Global Hospitality, we believe that the people who deliver exceptional experiences deserve to feel exceptional about where they work. When you join our team, you gain access to a full range of benefits designed to support your life and your future, including:

• Exclusive discounts on room rates and experiences across our award-winning hotel portfolio
• Comprehensive health insurance plans including mental wellbeing support for you and your loved ones
• Pet insurance for the four-legged members of your family
• Competitive finance and retirement solutions
• Performance-based incentives and bonuses
• Generous paid time off
• Exciting associate perks and discounts
• Skill-enhancing job training from day one
• Educational opportunities to support your long-term career growth
• A genuine commitment to work-life balance
• Real pathways for career advancement within our organization

About Us

The Marriott Colorado Springs is part of the Pyramid Global Hospitality family, a company that leads with a People First philosophy in everything it does. We are a diverse, passionate, and dedicated team that values the unique contributions of every associate. We do not just talk about culture; we build it every day through mutual respect, collaboration, and a shared commitment to excellence.

Ready to Apply?

If you are ready to bring your warmth, your professionalism, and your passion for people to one of Colorado Springs' premier hotel properties, we would love to hear from you. Apply today and let's start building something great together.

The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender including pregnancy, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

Compensation: $17.00 - $17.00