Inside Sales Project Coordinator

Overview Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment—marketed under the Poweramp, DLM, and McGuire brands. With manufacturing facilities in Germantown, Wisconsin and Malvern, Arkansas, all products are designed and produced in the USA using lean manufacturing techniques. This role is within Systems' Customer Experience and Technical Support group. Responsibilities Obtain missing information or details as required to ensure a thorough understanding of each purchase order and project. Build and maintain relationships with representatives, specifiers and customers; establish and maintain customer goodwill and effective dialogue to determine customer needs and market information related to quote requests. Partner with sales, engineering and accounting to follow up to close RFQs, clarifications, opportunities, quotes and orders; track, manage and communicate to coordinate the above. Enter sales orders in ERP system; schedule, print and verify dealer commissions as needed; ensure entered orders match quotes in the system; process expedites, special orders, cancellations and order changes; send acknowledgment to customer; verify ship date; maintain and file customer sign‑offs for all assigned sales/purchase orders. Coordinate with other ISPCs as required to enable smooth workflow. Investigate and resolve customer issues such as complaints, field problems and warranty claims. Maintain sales folders, invoice copies, hold for release orders or any other paperwork as needed. Disperse order information to appropriate internal and external personnel (sales staff, operations, customer, etc.). Understand the dynamics of each quoted order—including budget pricing, competitive bid information, representative’s position, and job information—for the purpose of contributing to top line sales growth and bottom‑line net income. Provide pricing of standard product and quotations of parts and assemblies to representatives as per company policy; evaluate order pricing to identify potential negotiable points. Initiate and coordinate adjustments to pricing and commissions via Credit/Rebills as needed. Assist with sample order requests from customers and work with operations to see that these are fulfilled. Qualifications Associate's degree. 3+ years of construction contract processing or related experience. Proficient computer skills and ability to use MS Excel, Word, Email, etc. Ability to quickly learn new systems such as ERP, database applications, etc. Strong detail‑oriented ability to analyze data to check for errors, inaccuracies, and ensure orders are entered and maintained correctly. Compensation & Benefits The pay range for this position is $20.91 - $32.52/hr. Base pay may vary based on location, education, training, and/or experience. In addition to base pay, the position offers a comprehensive benefits package and 401k contribution (subject to eligibility requirements). The role is eligible for participation in a short‑term incentive plan subject to applicable terms and policies. Chamberlain Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry, marital status, disabled or veteran status. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact View email address on click.appcast.io. #J-18808-Ljbffr Systems, LLC.