Lead, Strategic Initiatives, Operations and Member Experience

About The Role Within our Operations & Member Experience organization (OMX), the Strategy & Innovation Team is responsible for defining OMX’s multi-year strategy and serving as an incubation unit, identifying and proving out the next source of step-function improvement in Chime’s support experience. As a Strategic Initiatives Lead, you will be responsible for helping to build the future of member support experiences at Chime. While many teams are focused on the here and now, you’re constantly focused on what’s next. You will partner with teams across product, engineering, analytics, and operations to advocate for Chime members, build our strategy to best support them, and make it happen. To be successful in this role, you’ll need to be a self-starter who can look to the future and who has the strategic thinking, influence, results orientation, and project management skills to make their vision a reality. The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In This Role, You Can Expect To Develop and implement cross-functional strategic initiatives to create and scale world-class support experiences for our members. Perform analyses and conduct research to assess new opportunities and inform decision-making. Effectively present insights and influence outcomes with Chime executives and key collaborators (e.g., Product, Operations, Engineering, Analytics, and other cross-functional teams). Bring structure to ambiguous problems, including defining clear problem statements, analytical frameworks, and quantifiable metrics for measuring success. Develop and deliver well structured and compelling narratives that drive clarity, understanding and alignment around new ideas. To Thrive In This Role, You Have 8+ years of professional experience, including delivering strategic and operational projects at top‑tier management consulting firms. A strong skill set across analytical, problem‑solving and strategic thinking. A drive to dig into data, think from first principles, and complete complex projects and deliver tangible results. Ability to synthesize disparate information quickly to develop a succinct, accurate summary of the opportunity/need. A proven track record of leading complex projects involving multiple teams/collaborators from conception to execution. Low ego and a knack for working well with a wide range of people. Exceptional communication and presentation skills. Comfort operating in a fast‑paced, agile environment. Benefits In‑office work policy and flexible remote options. In‑office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit. Competitive salary based on experience. 401k match plus medical, dental, vision, life, and disability benefits. Generous vacation policy and company‑wide Chime Days, including bonus paid days off. Time off to support local community organizations. Annual wellness stipend. Paid parental leave up to 24 weeks for birthing parents and 12 weeks for non‑birthing parents. Access to family planning tools and fertility benefits. In‑person and virtual events to connect with teammates. Opportunity to join a high‑performing FinTech team. Equal Opportunity Employment Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact View email address on click.appcast.io. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. #J-18808-Ljbffr Chime