Desktop Support

Desktop Support

Location: Altamonte Springs, FL 32714 & Orlando, FL 32819 - Onsite

Mode: Contract on W2

Note: Occasional travel is necessary for both locations – expenses will be paid by client

Key Responsibilities:

• Respond to user inquiries via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions and classroom support

Incident Management:

• Record and track incidents and service requests using a ticketing system.
• Prioritize and escalate issues as necessary to ensure timely resolution.
• Follow up with users to ensure issue resolution and customer satisfaction.

Maintenance and Troubleshooting:

• Perform routine maintenance on computer systems and networks.
• Install, configure, and update software and hardware.
• Maintain and troubleshoot printers, scanners, and other peripheral devices.

Cloud Infra Architect with Observability, Grafana

Location: Warren, NJ 07059 (100% onsite)

We have detailed the skill expectations as below. We would need a Cloud Architect who has very strong experience in Observability, Grafana and Automation experience (Python Scripting/Shell), Kubernetes, AWS

Must have:

1. Grafana stack experience - metrics, traces, logs, Alloy agent experience, OTelCollector experience, exporters for different open-source components, application metrics exporting
2. Troubleshooting in Linux environment.
3. Programming - Python or equivalent language
4. Automation scripting - Shell scripts
5. AWS Cloud experience
6. Working with Kubernetes applications (mid-level experience), helm charts

Good to have:

1. Other Observability platforms experience (Splunk etc.