Operations Manager - Field Operations

Field Operations Manager

National Ambulance LLC located in Springfield, MA is the fastest growing family owned ambulance service provider in Western Mass. We provide emergency and non-emergency ambulance services as well as wheelchair van services and education opportunities. Our main focus is to provide exceptional customer service in all aspects of patient care.

Position Overview: Field Operations Manager is a Full Time Position with Benefits

We are currently seeking a highly motivated Field Operations Manager to manage our daily operations. Flexibility is a key component in the success of this role within our company.

Attributes:

• Integrity
• Honesty
• Self Motivated
• Strong Organizational Skills
• The abilities to multi-task and function effectively in a team environment
• Excellent Analytical Skills
• Ability to Learn & Teach
• Customer Service Driven
• Excellent Peoples Skills

Responsibilities:

• Coordinate EMS and Paratransit Field Operations.
• Establish and communicate clearly defined goals, deadlines, and expectations to Field Staff.
• Conduct Quality Assurance and Control.
• Update and implement Standard Operating Procedures for EMS and Paratransit departments.
• Lead Meetings
• Interdepartmental regular communications to ensure company objectives are met.
• Statistics Generation via excel spreadsheets.
• Apply Progressive Discipline with field staff.
• Investigation of Incidents, Accidents, Injuries.
• Coordinate field logistics
• Purchasing & Inventory Control
• Corporate Compliance
• Customer Service Issue Resolution

Requirements:

• Associate Degree or equivalent work experience is required.
• Excellent PC skills including Microsoft Word and Excel and ability to easily navigate databases are required.
• 2 or more years of supervisory / management experience is desirable
• Knowledge of Ambulance and or Transportation, Services Industry, Healthcare Industry is desirable.
• Excellent written and verbal communication, problem solving and relationship building skills are essential to the success of this role.

Benefits:

• Health & Dental Insurance
• Paid Time Off
• Flexible Scheduling
• 401K Plan with Employer Match
• Incentive Programs
• Paid Continuing Education
• Company Uniform
• Emergency Medical Technician Certification

How to Apply:

• Apply via this post.
• You may email your resume to View email address on click.appcast.io
• You may apply in person at National Ambulance 425 St. James Ave. Springfield, MA 01109.

National Ambulance, LLC is an equal opportunity employer offering competitive wages and benefits package.