Customer Service Specialist

SUMMARY

This is a full‑time position that works directly with customers and representatives on sales quotations, status calls, delivering and service. Assists on various sales/customer service projects as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answering calls, assisting customers, representative showroom salespeople and outside salespeople (currently 18 showrooms, 120 salespeople) on CONRAD products. Build customer and representative relations. Build sustainable relationships and trust with customers and representatives through open and interactive communication. Provide price quotations (verbal, written or typewritten) for retrofits and replacement orders. Follow up is essential. Provide customer support on motorized projects (this may include working with the installer or electrician as well as the designer/architect). Gather the necessary information concerning customer/representative needs by phone or in person, examine records such as orders, quality control sheets, invoices, computer printouts, bills of lading, and related documents and correspondence. Converses or corresponds with customers/representatives and other company personnel such as billing, credit, sales, service, or shipping staff to obtain facts regarding customer inquiries and service needs. Examine pertinent documentation to determine accuracy of customer complaint and identify an appropriate course of action. Responsible for taking a proactive approach to servicing customers. Ensure excellent customer service is provided. Ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction. Documentation is essential.

QUALIFICATIONS

Minimum of one‑year experience (preferably in the wholesale home furnishings industry). Excellent verbal and writing skills. Must be organized, self‑motivated, and detail‑oriented, with good sales and customer service skills. Must have word‑processing computer experience. Ability to multi‑task, prioritize and manage time effectively. Associate’s degree (AA) or equivalent from two‑year college or technical school; one year related experience. Transferable customer service and sales skills, interior Design, design, creative arts, or home furnishings industry experience/knowledge.

COMPENSATION AND BENEFITS

Compensation range for this role is $28.00 - $30.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors. You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

EEO STATEMENTS

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at View email address on click.appcast.io. The organization participates in E-Verify Employment Eligibility Verification. MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. #J-18808-Ljbffr Dormont Manufacturing Co