Senior Account Manager

Position Overview

The Senior Account Manager, as primary liaison between the company & its clients, plays a pivotal role in managing customer relationships. The position is accountable for pricing strategies, contractual reviews, and order management. It is instrumental in facilitating coordination across production, quality, and shipping to meet customer expectations and delivery schedules. Success in this role requires strategic thinking, tactical execution, and an entrepreneurial mindset as it involves managing multifaceted relationships and ever evolving business dynamics.

Essential Duties and Responsibilities

• Serve as the primary point of contact for the business, fostering strong relationships through clear, proactive, and timely communication.
• Vigorously promote the company. Actively engage with assigned customers to identify opportunities to increase the size of our portfolio and the value of our partnership.
• Develop and implement pricing strategies and their supporting business cases for inside sales quotes. Prepare and present quotation summaries for managerial approvals.
• Manage and negotiate contracts. Ensuring compliance with internal policies and regulatory requirements while maintaining strong customer relationships.
• Review purchase orders (POs), and terms & conditions to ensure alignment with company capabilities. Flow down contract requirements within the company and furnish support for the interpretation of contract terms.
• Enter & manage customer orders & forecasting, ensuring accuracy in pricing, quantities, part numbers, delivery dates, & specifications.
• Track and communicate order status, lead times, and shipment schedules to manage customer expectations through customer portals and direct communication.
• Collaborate with internal teams (Production, Planning, Quality, Shipping) to proactively identify and resolve delays or issues that may impact customer satisfaction or delivery timelines.
• Organize and lead cross-functional teams as required to resolve emerging issues with the potential to significantly impact our customers or business goals.
• Support audits, both internal and external, ensuring compliance with the company’s contractual obligations. Conduct regular performance reviews to assess customer satisfaction and contract fulfillment.
• Maintain records of customer forecasts and order activity to ensure accurate planning and forecasting.
• Oversee the documentation and management of change orders, amendments, and variations to the original contracts, ensuring proper tracking and communication to all stakeholders.
• Generate sales, performance, and operational reports to support internal reviews and customer performance evaluations.
• Actively participate in internal initiatives to drive continuous improvements in customer experience, order processing efficiency, and service delivery.

Qualifications

• Minimum of 8 years in account management, sales, demand management, program management, or customer support at a manufacturing business within the aerospace/defense sector.
• Financial acumen sufficient to develop quoting models and pricing strategies aligned with the company’s financial objectives.
• Experience interpreting and managing customer contracts in accordance with the UCC and U.S. FARs and DFARs.
• Experience with ERP systems is required. Direct experience with Epicor is a plus.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word).
• Strong self-starter mindset, independent thinker, and highly organized. Ability to manage multiple priorities and proactively address challenges.
• Strong organizational, analytical, and problem-solving skills with meticulous attention to detail.
• Excellent written and verbal communication skills, with the ability to articulate complex issues clearly to both internal and external stakeholders.
• Capable of managing multiple priorities in a fast-paced, deadline-driven environment.
• Familiarity with AS9100 and Government (FAR/DFAR) contracting. Direct experience with the preparation and audit support of certified cost or pricing data per 48 CFR §15.403 is a plus.
• Applicants must be a U.S. Person
• Ability to travel on occasion for customer meetings.
• Ability to work a professional work schedule in an office environment. Non-standard hours are occasionally required.
• Ability and desire to grow in your career, potentially leading a small team of direct reports in the future.