Senior Service Designer — Member Experience
Socket.dev
Peloton is seeking a Senior Service Design Analyst to drive end-to-end member experiences across Global Member Support. You will bridge front-line operations with product, tech, and business teams to improve MSAT, deflection, and efficiency through journey design and AI tooling. You will own end-to-end customer journeys, design and optimize contact center workflows, and partner with cross-functional teams to translate pain points into platform improvements. #J-18808-Ljbffr Socket.dev
Vacancy posted 2 days ago
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