Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Tender Care Animal Hospital in Morton, IL is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $15 - $17 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday.

Full-time benefits package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform Allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ 3+, 5+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially EzyVet, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Tender Care Animal Hospital?

Tender Care Animal Hospital, located in Morton, Illinois, is a trusted and compassionate hospital dedicated to providing high-quality care for pets. The hospital offers a wide range of services, including preventive care, wellness exams, vaccinations, dental care, and surgery. Tender Care Animal Hospital is known for its team of experienced professionals who prioritize the health and well-being of animals while maintaining a comforting and stress-free environment for both pets and their owners. The hospital also provides additional services such as grooming, boarding, and daycare, ensuring that pets receive complete care. With a focus on education, Tender Care Animal Hospital has a commitment to excellence and compassionate care making it a cornerstone of the Morton community.